How can I transfer media files between my PC and my Pantech P8010 Flex?

If application files (.apk file) exist on your PC, you can install them on your phone using your micro USB data cable.

1. Connect the phone to PC via USB data cable.

2. Tap Menu (bottom right corner) > Settings. 

3. Scroll to and tap USB connection settings.

4.  Tap Media device (MTP).

5. On your PC, access "Computer", and then double click PANTECH (P8010).

6. Select the desired storage space.

7. Navigate to the desired media files.

8. Drag and drop the desired media files or folders to the device window.

How do I backup my contacts and settings on my Pantech P8010 Flex?

In order to backup your device settings and contacts you must have an active Gmail account on your device.

To sync your contacts and settings:

1. Tap on Settings>Accounts & Sync.

2. Tap on Gmail email address.

3. Select Settings you want to sync.

4. Select Home button.

How do I delete or uninstall applications on my Pantech P8010 Flex?

1. Tap Apps > Play Store > Menu (on the top right side of your screen) > My apps.

2. Select the item you want to remove from your phone.

3. Tap Uninstall > OK to confirm.

How can I improve the battery life of my Pantech P8010 Flex?

Here are some tips to improve your (tablet's - strike that!!!) device's battery life:

- For best performance, always use the Pantech authorized AC charger.

- Make sure your battery is fully charged before use.

- In Settings > Display, Adjust the sleep setting to a shorter time (for the screen to automatically turn off).

- Close all applications before turning the screen off.

- Lower the screen brightness.

- Turn off Wi-Fi and Bluetooth when not in use.

- Turn off GPS location service when not in use.

- Do not set Live Wallpaper on a home screen.

What do I do if my Wi-Fi or Wireless is not working or is disconnecting on my Pantech P8010 Flex?

When the Wi-Fi signal is not optimal, the device may periodically disconnect from the Wi-Fi access point. This is controlled by the Wi-Fi Signal Filter settings.

OS 4.X (Ice Cream Sandwich): Settings>Wi-Fi.  In the bottom right hand corner of the display, press “Menu” icon (3 small boxes) and select Advanced.  Select Wi-Fi Signal filter and choose “Poor” signal.

OS 4.1 (Jellybean): Settings>Wi-Fi. In the bottom right hand corner of the display, press “Menu” icon (3 small boxes and select Advanced. Select Wi-Fi Signal filter and choose “Poor” signal.

When you are not able to re-connect to a Wi-Fi hotspot, restart the connection process. Turn Wi-Fi OFF and then back ON to re-connect.

OS 4.X (Ice Cream Sandwich):  Go to Settings>Wi-Fi.  Press and hold on/off slider bar to off position.

OS 4.1 (Jellybean):  Go to Settings>Wi-Fi.  Press and hold on/off slider bar to off position. Then press and hold on/off slider bar to on position.

What is Android pattern lock? How do I set it on my Pantech P8010 Flex?

You can protect your phone from unauthorized use by locking it with your own Android pattern lock.

1. Make sure you have set up your Google account to sync with your tablet first. When you forget the unlock pattern, your Google account information will be the only key to unlock the phone.

2. Tap Settings > Security > Screen lock > Pattern.

3. Draw your own lock pattern and confirm it.

4. Tap Make pattern visible if you want the phone to show your trace as you draw your unlock pattern.

5. Tap Automatically lock to set a time interval before your screen is locked.

6. Tap Vibrate on touch if you want the phone to vibrate as you draw your unlock pattern.

7. Tap Owner info if you want to show your nickname on the lock screen.

What is the Android OS version of my Pantech P8010 Flex?

You can locate the Android OS version under Settings > About phone > Android version.

Android 3.2.1 (Honeycomb)
Android 4.0.4 (Ice Cream Sandwich)
Android 4.1.2 (Jelly Bean)

What is the max size of storage card (expansion memory) that my Pantech P8010 Flex can support?

Your Pantech Flex supports up to 32GB microSD storage card for memory expansion.

How do I complete a screen capture using my Pantech P8010 Flex?

Press the Volume Down key and the Lock/PWR key together to capture an image of the screen.

What Bluetooth profiles are supported by my Pantech P8010 Flex?

Your Pantech Flex comes with Bluetooth® 2.1 with Enhanced Data Rate.

Supported profiles are:

- OPP (Object Push) for file transfer

- A2DP for wireless stereo headsets

Other supported profiles are AVRCP, GAP, HSP, SPP, HID, and Service Flexy Application Profile. 

How can I access the microSD card in my Pantech P8010 Flex to add or remove files from it.

1. Connect your phone to a PC with the data cable.

2. Choose External memory (SD card) for USB connection setting.

3. Tap Turn on USB storage button.

4. On your PC, go to My Computer and locate "Removable Disk Drive" icon. Click to open the list of files stored on your microSD card.

5. Open the folders and make desired changes.

What do I do if the web browser for my Pantech P8010 Flex device stops working or freezes?

If the web browser stops working or freezes, it may show a white screen.  At this point, you will need to clear your browser’s data by completing the following steps:

1. Go to Settings > Apps> All. 

2. Go to Web > Tap Force Stop. 

3. Tap Clear Data > Press Home Button. 

4. Launch Web browser. 

5. Attempt to access a website such as: pantechusa.com

Can I access the downloaded applications on my Pantech P8010 Flex if I change my Google account?

No. Once you change your Google account, you will not have access to previously downloaded applications.

Can I reinstall a paid application without being charged again on my Pantech P8010 Flex?

Yes. All previously downloaded applications are listed and available for download without being charged again. 

1. Tap Apps > Play Store > Menu Icon (on the top right side of your screen) > My apps.

2. Select the app you want to reinstall.

How do I stop applications from running in the background of my Pantech P8010 Flex?

1. Tap Apps > Settings > Apps > Running.

2. Find out what applications are running in the background and tap the application you want to stop.

3. Tap Stop > OK to confirm.

How do I use Calendar application on my Pantech P8010 Flex?

You can manage your schedule using Calendar on your Pantech Flex.

To set up Calendar on your phone:

1. Tap Apps > Calendar > Menu > Calendars to display.

2. Select an account to sync with your phone's calendar and follow the prompts to set up.

To create an event:

1. Tap Apps > Calendar.

2. Tap a day in the calendar that you want to add an event to and tap New event icon (on the upper right of your screen).

Or; Simply tap and hold on a day.

3. Enter necessary information and  tap Done.

4. A colored dot will appear on the calendar to indicate the event for the day.

To view and edit/delete an event:

1. Tap Apps > Calendar.

2. Tap a day that you want to view events for the day. Tap Week, Month or Day if you want to see events for that period.

Tap Search icon (the magnifier icon) if you want to search events.

3. Within the selected day, tap the event that you want to edit. Tap Details > Edit button. Edit the event and tap Done.

Or; Simply tap the Delete button.

To configure settings for Calendar:

1. Tap Apps > Calendar.

2. Tap Menu (on the tip right corner of your screen) > Settings.

3. Tap General Settings and change the settings if you want.

Can I get a refund for a purchased application on my Pantech P8010 Flex?

You may request a refund within a short time after your purchase (e.g. within 15 minutes after your purchase):

1. Tap Apps > Play Store > Menu (on the top right side of your screen) > My apps.

2. Downloaded applications list will appear on the left. Select the app for which you want a refund.

3. Once the refund is processed the application will be uninstalled from your phone.

[Note] Refund policy is prescribed by Google™ or the developer of the application, and Pantech is not responsible for processing the refund for paid applications.

What is Play Store on my Pantech P8010 Flex?

Play Store is an application that links to the Android Market™ where an Android user can download applications (for free or by purchase).

[Note] You need at least one Google account (active user ID and password for Gmail) on your device to access Play Store.

If you already have a registered account, sign in. If you do not have an account, create one first and sign in.

Where are my applications saved by default on my Pantech P8010 Flex?

All applications are by default saved in the internal memory. You can view this list in Settings > Apps.

To view only the applications downloaded from Play Store, tap Download icon > All.

What is the maximum number of downloadable applications on my Pantech P8010 Flex?

Your Pantech Flex's user memory size is 5GB.  You can download as many applications as you want, not to exceed 5GB of user memory.

When there is less than 10% of memory left, your phone will not download any more applications.

[Note] To help save the internal memory size, you can move your applications to microSD card.

How do I check for memory status and storage for an application on my Pantech P8010 Flex?

1. Tap Settings > Apps.

2. Tap the application for which you want to view the Storage info.

Will I lose contacts and emails if I perform a factory reset on my Pantech P8010 Flex?

Yes. Performing a factory reset will reset your device to out of box default settings.  

Syncing with your Google account will allow you to retrieve data previously saved to your device such as contacts, calendar events, and images.

Where are the pictures and videos saved on my Pantech P8010 Flex and am I able to change it?

Pictures and videos are automatically saved onto the microSD card mounted in your device (under the file name sdcard:\DCIM\Camera).

To change this directory:

1. Tap Camera icon.

2. Tap the magnifier icon > Settings > Save Location.

3. Choose a folder and tap Ok.

How do I change the camera settings on my Pantech P8010 Flex?

First, tap Camera icon.

- Tap the magnifier icon to zoom in and/or out on camera.

- Tap the brightness icon to change the lighting on camera.

Tap Settings dropdown arrow icon view additional settings:

- Tap Options to change White Balance, Timer, Flash and Resolution settings.

- Tap Mode, Effects and Settings to change more settings.

- Tap and hold on any icon and drag it to make a shortcut on your viewfinder.

How do I adjust the Bluetooth device name of my Pantech P8010 Flex?

1. Tap Apps > Settings > Bluetooth.

2. Turn on Bluetooth.

3. Tap Menu icon (bottom right corner) > Rename phone. 

4. Enter a new name. Tap Rename.

How do I adjust the Bluetooth visibility options on my Pantech P8010 Flex?

1. Tap Apps > Settings > Bluetooth.

2. Turn on Bluetooth.

3. Your device should be in the top portion of the screen.  Tap it to change whether its visible or not by others.

* Visibility timeout is optional. You can change this by accessing Visibility timeout via Menu icon (bottom right corner).

How do I setup, add or remove Email and Gmail accounts on my Pantech P8010 Flex?

You can add multiple accounts on your Pantech Flex.  The number of accounts you can add is not limited, but adding multiple accounts may cause a decrease in the performance of your device.

To add an account:

1. Tap Settings > Add account.

2. Choose an account type and finish the setup.

To remove an account:

1. Tap Settings > Accounts > Choose type of account you want to remove.

2. Tap an account you want to remove.

3. Tap Menu icon (on the top right of your screen) > Remove account.

Can I add my signature when replying to emails on my Pantech P8010 Flex?

Yes.  To create a signature:

1. Tap Apps > Email.

2. Tap Menu (on the top right of your screen) > Settings.

3. Choose account you want to add signature to.

4. Choose Account settings.

5. Tap Signature.

6. Tap Edit Signature to compose your own signature and tap OK.

What email types does my Pantech P8010 Flex support?

Your Pantech Flex supports POP3, IMAP and Microsoft Exchange Active sync.

Does the Pantech P8010 Flex support memory expansion using an External Micro SD?

Yes - the Flex supports up to a 32GB Micro SD Card.

How do I format the microSD card in my Pantech P8010 Flex?

1. Tap Apps > Settings > Storage.

2. Tap Unmount SD card first and then tap Erase SD card.

[Note] Please note that format will erase all data in your microSD card and will not restore any information.

How do I move backwards and forwards within a song on my Pantech P8010 Flex?

You can fast forward or rewind while listening to a song by tapping on the progress bar at the bottom of the playback screen.

How do I share contacts with others using my Pantech P8010 Flex?

1. Tap Apps > Contacts > Menu (on the top right of your screen) > Share contact.

2. Choose contact to share and tap checkmark.

3. Select from Bluetooth, Email, Gmail and more to share contact.

How do I bookmark a web site on my Pantech P8010 Flex?

To bookmark a website:

1. Tap Web > Star Icon.

2. Rename the label, enter the address and tap OK to save the bookmark.

To edit/delete a bookmark:

1. Tap Web.

2. Tap Menu icon (on the top right side of your screen).

3. Tap and hold the bookmark you want to edit/remove.

4. Tap Edit bookmark or Delete bookmark and OK.

How can I clear the web browser data saved in my Pantech P8010 Flex?

1. Tap Web app.

2. Tap Menu (on the top right corner of your screen) > Settings > Privacy & security.

3. Select the data you want to clear (cache, history, cookie data, etc.) and tap OK.

How do I clear search history for the Google Play Store on my Pantech P8010 Flex?

1. Tap Play Store > Menu (on the top right corner of your screen).

2. Tap Settings > Clear search history.

How do I zoom in and out when viewing the browser of my Pantech P8010 Flex?

Use two fingers on the touch screen in a pinching motion to zoom in, or the opposite to zoom out. You can also double tap the screen using one finger to zoom in or out.

[Note] Some webpages do not respond to multi-touch features to zoom in and/or out.

What is Google Search, and how do I use it on my Pantech P8010 Flex?

You can search for a keyword within Google, Amazon Kindle, Apps, Books, Browser, Contacts and Music using Google Search.

1. Tap Apps > Google.

2. Enter your keyword or use voice recognition (tap the microphone icon on right) and tap the "Go" icon (right arrow) on the right.

You can select the locations you want to search within your Pantech Flex

1. Tap Apps > Google.

2. Tap Menu (on the top right corner of your screen) > Settings.

3. Tap Privacy & accounts and select Google location settings.

4. Select Access location and choose Ok.

How many browser windows can I open on my Pantech P8010 Flex?

Your Pantech Flex supports up to six browser windows.

How do I set up a VPN (Virtual Private Network) on my Pantech P8010 Flex?

To add a new VPN:

1) Tap Apps > Settings > More in Wireless & networks > VPN settings > Add VPN.

2) Fill out the required information to add the network. (VPN name, server, DNS search domains, etc.).

To connect to VPN:

1) Press the Menu key at the Home screen. Tap Settings > More in Wireless & networks > VPN settings.

2) Tap the saved VPN, enter your Username and Password and tap Connect.

3) To edit or delete the saved network, touch and hold on the saved VPN and choose Edit/Delete network.

How do I adjust the font or text size and type on my Pantech P8010 Flex?

You can change the font or text size by:

1. Tap Settings > Display.

2. Tap Font size and select size of font.

How do I change the home screen wallpaper on my Pantech P8010 Flex?

1. On your home screen, tap and hold an empty space or; tap Menu icon in the right hand corner of home screen.

2. Tap Wallpaper.

3. Tap Gallery if you want to set your pictures saved in your phone as wallpaper. Choose a picture, resize it and tap Set Wallpaper.

You can also do this directly from the Gallery application. Tap Apps > Gallery. Tap Menu (on the top right of your screen) > Select item. Choose a picture, tap Menu, Set picture as, and tap Wallpaper.

4. Tap Live wallpapers or Wallpapers to use preset wallpapers that came with your phone. Choose one and tap Set wallpaper.

[Note] Live wallpapers will drain your battery more quickly than regular wallpapers.

How do I configure the roaming settings on my Pantech P8010 Flex?

To configure the roaming settings on your phone:

1. Tap Apps > Settings > More under Wireless & networks > Mobile networks.

2. Tap International Data Roaming to allow roaming services.

How do I customize the look of my Pantech P8010 Flex's home screen?

You can customize your home screen with widgets, wallpapers and selected applications:

1. On your home screen, tap and hold an empty space, flick the home screen upward, or tap the Menu icon (bottom right corner).

2. You can select any of the Apps, Widgets, Wallpapers and more to add to your home screen.

How do I modify the date and time on my Pantech P8010 Flex?

You can automatically receive the network date, time and time zone to your tablet.

1. Tap Apps > Settings > Date & Time.

2. Tap Automatic date & time to turn it on.

3. Tap Automatic time zone to turn it on.

You can also manually select your date and time:

1. Tap Apps > Settings > Date & Time.

2. Tap Automatic date & time to turn it off.

3. Tap Set date and modify the date.

4. Tap Set time and modify the time.

How do I set up the airplane mode on my Pantech P8010 Flex?

Airplane mode helps you turn off all your wireless connections. This can be convenient on a flight.

1. Press and hold the Lock/PWR key for more than two seconds, then tap Airplane mode. Or:

2. Tap Apps > Settings > More > Select Airplane mode.

Note] Airplane mode will deactivate the cellular signal, Wi-Fi, Bluetooth and GPS functions all at once.  However, you can manually turn on each function for your preference.

What is the extended home screen on my Pantech P8010 Flex?

The extended home screen is made up of multiple customizable home screens.  You are unable to add additional screens or delete them.

You may customize the extended home screens by adding your favorite applications, wallpapers, and widgets.

Slide your finger across the top of the home screen to move to change to a different extended screen.

You can identify which home screen you are on by the highlighted dots at the top of your screen.

How do I adjust the media volume for music and videos on my Pantech P8010 Flex?

While you are listening to music or video, press the +/- button located on the left side of your phone to adjust the volume.

How do I set up a custom ringtone for contact on my Pantech P8010 Flex?

1. Tap Apps > Contacts > Select a contact.

2. Tap Menu (top right corner) > Set ringtone.

3. Scroll list to choose ringtone > Press Ok.

What music file formats can I play on my Pantech P8010 Flex?

Your Pantech Flex supports the following music files: MP3, WMA, M4A, AAC, AAC+, MIDI, WAV, and OGG Vorbis.

What frequencies, bands and modes does my Pantech P8010 Flex support?

Your Pantech Flex supports:

- LTE Quad (700/850/1900/AWS) MHz

- 3G UMTS/HSPA+ Tri (850/1900/2100) MHz (21Mbps download speeds)

- GSM/GPRS/EDGE Quad (850/900/1800/1900) MHz

How to I transfer pictures from my Pantech P8010 Flex to my Mac PC?

1. Settings > Developer options > Turn on USB debugging.

2. Connect phone to PC using USB cable.

3. Select Camera (PTP) USB connection settings.

4. Once iPhoto opens, select photos you wish to import. 

What Operating Systems are supported for use with my Pantech P8010 Flex?

Windows XP with SP3 and higher.

How do I sync my Pantech P8010 Flex with my Google account?

To sync your Pantech Flex with your google account:

1. Tap Apps > Settings > Google.

2. Tap your Google account.

3. Check categories you wish to sync.

Syncing is in progress once the circle begins to spin.  Once complete, the circle will go away and you will see a time and date stamp beneath categories that were synced.

How do I adjust the display (screen) settings on my Pantech P8010 Flex?

Tap Apps > Settings > Display.

In this section, you will find options to alter the Brightness, Wallpaper, Auto-rotate screen, Sleep interval, and Font size.

[Note] Depending on the backlight settings, your tablet battery life will differ.

To preserve the battery power, adjust to lower Brightness, No wallpapers, and the shortest Display sleep interval.

How do I perform a Factory Data Reset (Master Clear) on my Pantech P8010 Flex?

NOTE: The factory data reset erases all user information such as apps, music, pictures and user settings. The reset may take up to 15 minutes depending on the amount of user data (apps, music, pictures, etc…) stored in memory.

With the device on:

1. From the home screen, tap Apps.

2. Select Settings.

3. Scroll down the page.

4. Tap Backup and reset.

5. Under Personal Data, tap Factory data reset.

6. Tap Reset phone.

Can the Pantech P8010 Flex be used as a mobile hotspot?

Yes.  Mobile Hotspot is standard on the Flex  You may need to upgrade your data plan to meet AT&T's requirements for supporting Wi-Fi Hotspots. Devices connected to your Flex will use data from your plan. Check with AT&T for more information on plans and services.

To turn mobile hotspot on:

1. Go to Settings.

2. Tap More.

3. Tap Tethering & portable hotspot.

4. Tap Portable Wi-Fi hotspot to turn on.

[Note: Once portable Wi-Fi hotspot is turned on, the Wi-Fi icon will display in the notification bar.  If your account is not provisioned properly, a notification message will display advising you to contact customer care.]

5. Tap Portable Wi-Fi Hotspot settings.

6. Tap Configure Wi-Fi hotspot / Set up Wi-Fi hotspot.

7. Configure the portable hotspot as desired, and then tap Save.

Network SSID: Enter the desired name for your Wi-Fi hotspot.
Hide SSID: Hides the network from view to prevent unwanted access or data usage.
Security: Tap to select the desired security option: None or WPA2 PSK.
Password: Enter the desired password for your Wi-Fi hotspot.

NOTE: It is recomended to enable security to prevent unintended data usage.

8. Connect your Wi-Fi devices as desired, and access the internet.

Turn off mobile hotspot:

1. From any screen, drag down the notification bar, and then select Tethering or hotspot active.

2. Tap Portable Wi-Fi Hotspot to turn off.

3. Tap home icon to return to the home screen.

Is PC Suite Available for the Pantech P8010 Flex?

No. PC Suite is not required to move contacts, media files or other content between your PC and the Pantech Flex.

How do I copy or move pictures or music files between the Pantech P8010 Flex and a PC?

Go to Settings, then USB Connection Settings. Select “Media Device (MTP)”.

When the Flex is in “MTP” Mode, files can be moved between the Flex’s Internal Memory or SD Card, and a connected PC using the USB cable. 

The Flex can also sync with your music files using Windows Media Player.

A PC with Windows XP and Service Pack 3 (SP3) or later operating system is required.

How do I change from the Easy Experience to Standard on my Pantech P8010 Flex?

From the Home screen, press Apps, then Settings, then Change Experience. Select Pantech Standard Experience.

How do I turn Wi-Fi on or off on my Pantech P8010 Flex?

1. Tap the Menu icon (bottom right of your home screen) > Settings > Wireless Networks.

Or; Apps > Settings > Wireless & networks.

2.Turn Wi-Fi on/off.

How much internal memory is available for Applications and File storage on the Pantech P8010 Flex?

The Flex provides up to 5GB of memory for installing applications and storing files.

My device would not power on.

In case your device would not power on, please try any of the steps below: 

1. Check if the battery is drained. Charge your battery for a few minutes then try power on again.
2. Remove any debris or residue found on device or battery terminal with a soft and dry cloth. 
3. Check if the battery is seated correctly on the device. 
4. Press the Power button for at least 2 seconds to make sure you turn off the device. 

Where can I find the software information for my device, and can I self-upgrade?

The latest software for your device is not available online. You can find your device software information in Menu > Settings > AT&T software update > Check for updates. If a new version is available for download, please update your device. 

[Note] When downloading the software, we highly recommend you to connect to Wi-Fi network instead of using 3G network in order to fasten the download speed and avoid the heavy charges for using 3G data services. 

Battery seems to drop really quickly. What can I do to conserve power?

Please make sure your battery is charged fully before use. Nevertheless, some features such as playing the media files, using camera or camcorder, running applications in the background, constantly syncing email and using Wi-Fi or Bluetooth, can drain the battery more quickly than usual. 

Below suggestions would help conserve the power:

1. Close all applications running in the background when not in use. 
2. Close all applications before turning the display off. 
3. Try not to use certain features for continuous time (camera, camcorder, email syncing, browser, etc.)
4. Turn off Wi-Fi and Bluetooth when not in use. 
5. Turn off the connection to GPS satellites when not in use. 
6. Adjust to shorter delay time for the screen to automatically turn off.
7. Lower the display brightness.
8. Stay in the area of good signal coverage while using the device. 
9. Always charge with the Pantech authorized AC charger. 

Files cannot be moved or saved onto microSD card of my device.

Please try any of the steps below:

1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it on again and turn on your device. 
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices PC may not be recognized in your device.
3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device. 
4. Format microSD card before moving any files to it. Format is only enabled when microSD card is inserted in your device and unmounted.
5. If the file size to move or save onto your microSD card is too big, it takes longer time. 

What is a hard reset and how can I do it?

If your device has a problem not responding or slowing down, you may try a hard reset by removing and reinserting the battery. 

If you would like to erase all data on your device, please do a Factory data reset. To do this, go to Settings. Tap Privacy > Factory data reset > Reset device > Erase everything. We recommend you back up your data before doing Factory data reset because it will delete your Google account information and all downloaded applications on your device including ringtones. However, factory data reset will not erase the data saved on the SIM card and microSD card. 

I cannot hear and/or be heard from the other side.

If Mute icon is pressed during the call, you cannot hear or be heard from the other side. Please deactivate the Mute function.

What kind of connections can I use to connect my device to a PC?

You can use a USB data cable to connect the Pantech device to your PC, or you can use Wi-Fi or Bluetooth if your PC is compatible.

My device would not access to the internet.

Check if Wi-Fi or 3G services are enabled in order to access the internet. These icons should be displayed on the top right side of your screen.

What is Pantech's PC Suite?

PC Suite enables communication between your device and compatible PC. Pantech PC Suite is the Windows based program that enables you to manage your device while connected to a compatible PC. For example, you can sync your outlook contacts with your phone's contacts using Pantech PC Suite.

Error messages appear when I plug my device into PC using USB data cable.

Please download the compatible PC Suite with your Pantech Crossover and then connect to the PC:

1. Go to www.pantechusa.com and find the compatible PC Suite for you model.
2. Download and install the PC Suite and open it on your PC. 
3. Connect your device to the PC with the USB data cable. 
4. Wait until your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification. 
5. When this is correctly intalled, your device will automatically open the Data Manager application and appear Connected. 
6. You can now make the desired changes via PC Suite. 

[Note] PC Suite for the Pantech Crossover works with Windows 2000 or XP family, Windows7 and Vista 32 bit. Your PC must have minimum 300MB of free disk space to install PC Suite. 

I was using the Android pattern lock and have forgotten the unlock pattern.

You are allowed to enter a pattern for five times and after that, you will be asked to wait for 30 seconds before you can try again. If you continuously enter the wrong pattern, your device will be permanently locked and only be unlocked with your Google account. In case you have forgotten the unlock pattern:

If you cannot recall the unlock pattern and has the Google account set up on your device, tap OK > Forgot Pattern? on the bottom of your screen. Sign in with your Google account and create a new unlock pattern. If you know your Google account address, but have forgotten the its password, please visit http://www.gmail.com on a computer. From the Gmail login page, click on the Can't access your account? and follow the prompts to have Gmail send you a password change request link to your other email address. When you have received a new login information, use that information to unlock your device following steps above.

If you cannot recall the unlock pattern and does not have the Google account set up on your device, there is no way to unlock the device. Please return your device to obtain repair or replacement service. Make sure to check with your carrier or Pantech technical support center if your device is eligible for warranty service. 

[Note] Please try not to set up a complicated unlock pattern that is easy to forget. Your device will be still locked when restarted.

Camera does not take a picture and/or videos.

Please try any of the steps below, if your camera does not work:

1. Make sure you have inserted and mounted microSD card onto your device. Camera only takes pictures with microSD card.
2. Check if camera lens is dirty and clean the lens with a soft, dry cloth first. 
3. Check if a seal is attached on the lens, please remove. 
4. Take a picture in an area of adequate light and reamin still until the shutter sound is gone to avoid taking faded picture.

My device gets hot when in use.

If your device is in use for prolonged periods of time (e.g. talking on the device, playing music or video, browsing the web, running applications or charging the battery), it may become warmer than when in standby mode. In most cases, this condition is normal and therefore not a failure of the device.

Keyboard and/or keypad is not working.

Some applications do not allow keyboard/keypad inputs. Try working keys in other screen, and if the problem does not go away, restart your device after disconnecting the battery.

What is a SIM card?

The SIM card is the Subscriber Identity Module card that you receive with your device upon activation. It contains your network registration information and PIN code. The SIM card is physically installed in your device and one of its primary functions is to identify your device uniquely - apart from all other devices on the carrier's network.

My device has a weak Wi-Fi signal and fails to connect to a Wi-Fi network.

Make sure you are in a Wi-Fi service area and covered with strong Wi-Fi signal. The number of bars in Wi-Fi icon shows the signal strength. 

1. Try access the internet near the Wi-Fi access point (router).
2. Visit the AT&T Wi-Fi Hot Spots saved at Bookmark in the web. Find the AT&T Wi-Fi Hotspot locations near your site. 

If the problem is not solved, try any of the steps below:

1. Check if Wi-Fi connection is turned on in Menu > Settings > Wireless & network settings. 
2. Check if the password is correct. If a wrong password is configured, tap Forget network after selecting Remembered or Disabled network to remove configuration. After that, input the correct password and tap Connect again.
3. Wi-Fi connection may fail by a possible radio interference with Bluetooth signal. Turn off Bluetooth and try connecting to Wi-Fi again. 
4. The wireless network you are trying to connect may be configured for static IP addresses only. Check with the system administrator to obtain an IP address assignment. Once you have the information, go to Menu > Settings > Wireless & networks > Wi-Fi settings. Press Menu key > Advanced. Tap Use static IP and input the information. 
5. Turn power off your AP (router) and the device. Turn on your AP first and wait for 1 minute before you turn on your device to re-connect to Wi-Fi. 
6. Your AP (router) may require WPS connection. To do this, go to Settings > Wireless & networks > Wi-Fi settings > WPS connection. If you choose Button connection, press WPS button on your AP. If you choose PIN connection, enter PIN at your AP or system administrator web page. 

[Note] If too many people are connected to one Wi-Fi network, your device may fail to access Wi-Fi due to congestion.

My device is frozen or locked-up. What can I do?

Try to power cycle your device using the normal on-off button or icon. If this doesn't work, you can force a hard reset by removing the battery, reinserting it, and turning the device on again. For devices with an internal battery which is not removable by the end user (e.g. Pantech P4100 Element tablet), please refer to the FAQs for your specific device.

The camera image is faint, dark, too bright, grainy or fuzzy.

Please try any of the steps below accroding to your problem: 

1. If a photo is too dark or too light, adjust the Exposure Setting by selecting the Exposure icon (that looks like a sun) and changing the brightness level.
2. If the picture quality is grainy, adjust the Resolution Setting. 3 megapixel (2048x1536) images are optimal for best resolution. 
3. If a picture is not in focus, select Auto Focus mode in Camera Settings. 
4. Check if camera lens is dirty and clean the lens with a soft, dry cloth. 

My device would not send and/or receive text messages.

If your device memory is full, it cannot send and/or receive text message. Please delete any meessages currently in your inbox and outbox to enable messaging. 

If the problem is not solved, please try any of the steps below: 

1. Check if you are in call service area.
2. Check if your device is set on Airplane mode. Undo it. 
3. Check if the SIM card is inserted correctly. 
4. Check if you have not blocked certain messages such as Advertisement or messages from Anonymous Sender in Messaging Settings. 

[Note] Text messaging is the feature provided from your carrier. You may have to add this feature to your plan and make a payment. At times, it may be disabled due to the problem on the carrier's end.

Touch screen is not responsive or responsive but not as I intended.

Please try any of the steps below if your device screen is not responsive:

1. Check if the screen lock is set up. 
2. If your device has a capacitative screen, tap it using finger tips. Touch pen does not work.
3. If the screen or finger touching the screen is wet, it can cause a failure.
4. Some applications make touch screen not responsive. 
5. Protective film on touch screen may make touch screen less responsive.
6. Your device may become slow, if you are running many applications at the same time. Pleae close all applications, go back to Home screen and try again. 
7. Turn off your device, remove and insert the battery again. Turn the device on and check if the screen is responsive.

Display backlight turns off too soon.

You can adjust backlight turn off time in Menu > Settings > Display.

How long should it take to charge my battery?

Charging time varies for each device. Charging time will also vary depending on the battery's voltage when charging is started. Generally speaking, for all batteries and all battery conditions, a full charge should be completed in less than 4 hours using the Pantech AC charging adaptor. If you are charging with a USB cable connected to a PC, the time to achieve a full charge may be longer. In either case, it will take longer than usual if you use the device while charging.

[Note] If the battery level is 10% or below, charging with AC adaptor is highly recommended. For Tablets and Smart Phones which usually carry a high capacity battery, you should use the Pantech AC charging adaptor for the best possible performance.

My device does not read a microSD card installed in my device.

If your device would not read the installed micorSD card, try any of the steps below:

1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it on again and turn on your device. 
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices may not be recognized in your device. 
3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device. 
4. Try formatting microSD card. Format is only enabled when microSD card is inserted in your device and unmounted. 
5. If your device is connected to PC, device cannot access microSD card for PC to read it. Disconnect your device from PC and then try again. 

My device is unable to pair with a Bluetooth device.

If your device supports Bluetooth, your device has been basically tested and found to comply with the FCC and NAC. However, there is no gurantee that inteference will not occur in a paticualr installation. 

In case Bluetooth connection is not functioning correctly, please try any of the steps below:

1. Make sure Bluetooth is turned on your device.
2. Check if the Bluetooth device you would like to pair is fully charged. 
3. Make sure the Bluetooth device you are trying to pair is within 33 ft (10 meters) of your device. 
4. Scan for devices first and attempt to pair when the device is found.
5. Bluetooth connection may fail by a possible radio interference with Wi-Fi signal. Turn off Wi-Fi and try pairing with Bluetooth device again. 
6. Bluetooth devices currently connected to other devices may not support pairing with your device. Turn off the connection of the other Bluetooth device first and try pairing it with your device.

My device would not make and/or receive calls.

Make sure you are in the area with good cell signal. To ensure it, see the signal strength indicator on the top right of your device screen. 

If the bar is full, then please try any of the steps below:

1. Check if your device is set on Airplane mode. Undo it. 
2. Check if the SIM card is inserted correctly. 
3. After pressing the device number, make sure to press the dial icon.
4. Make sure not to block the device part where the internal antenna is located. Please see where the internal antenna is embedded on your device from the user manual. 

Pictures stored on my microSD card are not viewable in Gallery.

To display pictures stored on your microSD card using Gallery, make sure your device is not mounted as a USB storage device. (On the Pantech Crossover, turn off USB storage by tapping the Notification bar on top of your screen.) When connected to a PC and PC is reading memory, your device cannot access microSD card.

Applications are force closed down at once.

Applications may come to shut down altogether at once when you are running several applications simultaneously. This happens due to the memory capability of the device and is not a defect to be repaired or exchanged with new device. 

Audio quality seems poor.

Blocking the device part, where the internal antenna is embedded, may cause poor audio quality. Try not to attach a sticker or a protective film on the top of such part. Do not grab the device covering that part or touch it with finger or metal during the call. Please see where the internal antenna is embedded on your device from the user manual.

Compass would not work correctly.

When Compass does not work correctly, hold your device and draw a 8 for 5 times in a non-magnetic environment. Make sure to use only your wrist.

[Note] There is no setting or application to adjust the digital compass sensor. While drawing 8, it will automatically make correction.

Display backlight is too dark or bright.

You can adjust backlight brightness in Menu > Settings > Display.

Music player does not give out sound.

Check if the Music Player is actually running and playing a file. Make sure your have not lowered the media volume to 0.

External keys and/or Home button are slow to respond or not responsive at all.

If your external keys or Home button are slow to respond, it may be due to applications running in the background. Please close all applications, turn off your device, remove and reinsert the battery and turn on the device. If the failure continues after all, your device may be defective and requires a repair service. 

If an indivisual key is not functional, that key may be defective. and require a repair service. 

I have downloaded an application and it does not open.

Applications may contain internal errors and do not open on your device. You can contact the developer of that application to report the errors:

1. Launch Market on your device and Search for the application name. 
2. Scroll down to Developer Info. You will be able to send email to developer or visit developer website.

My device has a poor GPS signal.

The GPS signal reception may be interfered by obstacles such as bridges, forests, rainy, foggy or cloudy weather, tunnels, high-rise constructions, mountains, etc. It also cannot penetrate through solid and non-transparent objects. Please avoid these objects or area when connecting to GPS satellites. 

My device seems slow when navigating between different screens, and applications. What can I do?

If your device seems slow, try any of the steps below to improve the speed:

1. Adjust the Animation setting in Display settings by choosing No animations.
2. Power cycle your device (turn it off, then on again) to free memory that may be lacking by applications running in the background. 

My device would not open or display a certain website.

If the website size is too big or requires certain technical specifications, it may not be viewable in your device.

[Note] The Pantech Crossover does not support Adobe Flash Player and thus, websites built on flash player are not displayed.

Display does not go into landscape mode.

Make sure you permit the screen to auto-rotate in Menu > Settings > Display. 

[Note] Display does not rotate while on a call and if you are in Camera or S-Board application. 

I am not able to download PC Suite or it would not open correctly on my PC.

In case the PC Suite is not working correctly on your PC:

1. Make sure your device is disconnected to the PC first. 
2. Uninstall the PC Suite from your PC. 
3. Go to www.pantechusa.com and find the compatible PC Suite for you model.
4. Download and re-install the PC Suite and open it on your PC. 
5. Connect your device to the PC with the USB data cable. 
6. Wait until your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification. 
7. When this is correctly intalled, your device will automatically open the Data Manager application and appear Connected. 
8. You can now make the desired changes via PC Suite. 

My device appears to be connected to a Wi-Fi network, but cannot use the internet.

Please try any of the steps below:

1. Try a different URL or web page first. 
2. Turn off Wi-Fi and try connecting to the network again. 
3. Wi-Fi connection may fail by a possible radio interference with Bluetooth signal. Turn off Blueooth and try connecting to Wi-Fi again. 
4. If you are connected to a commercial Wi-Fi hotspot, try renewing the hotspot's DHCP lease.
5. Connection with your AP (router) may not be normal. Try reset your AP (router). Turn on your AP again and wait for 1 minute before you turn on your device to re-connect to Wi-Fi.

My device drops calls.

Your device could drop calls, if you are outside or far from the call service area. Please check the signal strength indicator on your device screen and move to the area with good coverage. 

Blocking the device part where the internal antenna is located, such as adding an attachment on it, touching it by finger or metal during the call, grabbing the device covering that part, may also drop the call signal. Please see where the internal antenna is embedded on your device from the user manual. 

My device loses cell signal in an area with good coverage.

The signal strength indicator on your device screen may display fewer bars at times even when you are in the area of good coverage, but this does not mean that your device is picking up less signal than other devices because all devices are differently designed to display the cell signal. 

Do not cover or damage the device part where the internal antenna is embedded. It may be obstructing the device from better reception. Please see where the internal antenna is embedded on your device from the user manual. 

My device would not display attachments in MMS and/or emails.

Please try any of the steps below and then send a test email: 

1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error. 
2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates). 
3. Turn off the Wi-Fi and try a test email using 3G. If Wi-Fi is already off, turn on and try it. 
4. Try sending email using Gmail or other email account. It may be the problem of email service provider's end. 
5. Turn off the device, turn it on again and try sending a test email.

My device would not send and/or receive email.

Please try any of the steps below and then send a test email: 

1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error. 
2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates). 
3. Turn off the Wi-Fi and try a test email using 3G. If Wi-Fi is already off, turn on and try it. 
4. Try sending email using Gmail or other email account. It may be the problem of email service provider's end. 
5. Turn off the device, turn it on again and try sending a test email.