These days consumers expect a lot for their money, especially when buying a phone. At Pantech, we don’t think you should have to pay premium prices to enjoy the latest in smartphone technology. With the new Pantech Burst, you get powerful performance and cutting-edge features at a price that’ll fit any budget.
Whether you’re surfing the Internet, viewing pictures, reading an e-book, or video chatting, you want a display that offers the richest possible viewing experience. With the Burst’s Super AMOLED Display, you’ll see your world in a whole new light.
Leave your friends in the dust with faster download speeds and improved performance. Powered by Google’s latest Android technology and running on AT&T’s advanced 4G LTE network, the Pantech Burst lets you browse the web and move between applications with lightning fast speed. With the Burst, you’ll always stay ahead of the game.
If your phone is still crawling along at 3G speeds, it’s time to experience the future. The Pantech Burst runs on AT&T’s most advanced network, 4G LTE, giving you unparalleled speed and performance. You’ll wonder how you ever got along without it.
To ensure the best possible mobile viewing experience, the Burst features a vivid full touch 4” Super AMOLED display. With bright, vibrant colors and crisp lines, the Burst’s display has to be seen to be believed.
Never let an important moment pass you by. With a 5MP rear camera with 4x zoom and 720p HD video recording with noise compression, the Burst gives you high-quality recording capabilities anywhere you go.
As the best-selling smartphone platform in the world, Android’s Gingerbread operating system utilizes Google’s latest technology to give the Burst the power, flexibility and customization you expect from a world-class mobile device.
The Pantech Burst comes equipped with a truckload of must-have applications, including AT&T U-verse Live TV, a Kindle E-Reader, mSpot Movies, AT&T Navigator, YPmobile, and Video Chat. If that’s not enough, the Android marketplace gives you access to thousands of additional work, social, and entertainment apps.
| Height | 4.98" |
|---|---|
| Width | 2.64" |
| Depth | 0.45" |
| Weight | 4.32 oz. |
| Display Size | 4.0" Super AMOLED™ WVGA |
|---|
| OS | Android™ |
|---|
| Cellular Technology | AT&T 4G LTE |
|---|---|
| Bluetooth | Bluetooth® v3.0 |
| Mobile Email |
|
|---|
| Web Browser |
|
|---|---|
| Preloaded Apps |
|
| Camera Resolution | 5 MP (Rear), VGA (Front) |
|---|---|
| Zoom | 4X |
| Video Capture | 720p HD |
| Music Player |
|
|---|---|
| Speakers |
|
| Battery Type | 1650 mAh Lithium-Ion |
|---|---|
| User Talk Time | Up to 4.5 hours |
| Standby Time | Up to 10 days |
| Format | microSD |
|---|
| Keyboard | Screen |
|---|
“The Super AMOLED makes it bright and colorful. It felt comfortable in the hand and we enjoyed the smooth design”
“I was really quite smitten by the sexy brushed red paint scheme that is also available. It really stands out from the crowd…”
“Bet you didn't expect 4G LTE connectivity and a dual-core 1.2GHz Scorpion processor under the hood for $49.99, did you?”
“While the price tag would lead you to believe that the Burst is just another mid-range Android phone, the performance says otherwise.”
Pantech's Lithium Ion battery is designed to give you the best performance possible. This Lithium Ion battery is specifically engineered for your Pantech mobile phone to deliver the most reliable and long lasting power.
The Pantech Titanium Gray Replacement Battery Cover is engineered to offer additional protection for your Lithium Ion battery. This Battery Cover is to be used with the Pantech Lithium Ion battery sold separately.
The Pantech Ruby Red Replacement Battery Cover is engineered to offer additional protection for your Lithium Ion battery. This Battery Cover is to be used with the Pantech Lithium Ion battery sold separately.
The micro-USB to USB Charging Data Cable connects your Pantech device to your Pantech wall charger for the best possible charging experience. The USB Charging Data Cable also allows you to transfer data files such as music, video, image, etc…between your Pantech device and a compatible PC via USB.
Don’t risk a dead battery at the moment when you need your cell phone the most. By keeping the Pantech Wall Charger handy while at home or at the office, you can be sure that your Pantech device’s battery life is topped off and you're ready to go at a moment's notice.
To order accessories for your Pantech Mobile device email or call 9:00 AM – 6:00 PM CST Mon through Fri
You may request a refund within a short time after your purchase (e.g. within 15 minutes after your purchase):
1. Tap Apps > Market > My apps (on the top right side of your screen).
2. Downloaded applications list will appear on the left. Select the app for which you want a refund.
3. Once the refund is processed the application will be uninstalled from your tablet.
[Note] Refund policy is prescribed by Google™ or the developer of the application, and Pantech is not responsible for processing the refund for paid applications.
Your Pantech Burst runs Android 2.3.5 (Gingerbread) and Android 4.0.4 (Ice Cream Sandwich.
You can check this information under Apps > Settings > About phone > Android version.
Yes. Performing a factory reset will reset your device to out of box default settings.
Syncing with your Google account will allow you to retrieve data previously saved to your device such as contacts, calendar events, and images.
1. Tap Apps > Settings > Apps.
2. Choose a category between Downloaded and All.
3. Tap an item to view the Application info.
4. Tap Move to media storage.
[Note] Applications may be movable or unmovable to microSD card depending on their property. If Move to SD card is not shown or highlighted, it means the application is only stored in internal memory of your device.
Related widgets may disappear from the home screen once you change the storage location of the application.
Here are some tips to improve your battery life:
- For best performance, always use the Pantech authorized AC charger.
- Make sure your battery is fully charged before use.
- In Settings > Display, Adjust the sleep setting to a shorter time (for the screen to automatically turn off).
- Close all applications before turning the screen off.
- Lower the screen brightness.
- Turn off Wi-Fi and Bluetooth when not in use.
- Turn off GPS location service when not in use.
- Do not set Live Wallpaper on a home screen.
No power symptoms may be caused by an application or software freeze, extremely low battery charge and least likely, a hardware failure. As these steps are easy and effective, software freezing and low battery causes should be checked first. If these are not successful, your device may have suffered a hardware failure.
Check the charger and cable. Use the correct Pantech charger and cable.
-Pantech P9070 Burst charger model # PTA-5010MU1US
Plug the charger into a wall socket. Plug the micro-USB cable into your phone. Near the upper left corner of the display, there is a red LED to indicate charging. Is this red LED visible now?
- Yes –allow the phone to charge for at least 1 hour, then power it up. If this is not successful, go to step 3.
- No – Disconnect the phone from the charger cable. Plug the cable into a different, compatible Pantech device that you know is working. Do you see the charging icon or LED on this device?
- Yes –Your Pantech P9070 Burst charger seems to be working. Continue to step 3.
- No – the charger or cable are bad. Contact Pantech Customer Care for assistance to obtain a replacement.
NOTE: If the phone begins to boot up, and then automatically shuts down again – the battery voltage is probably too low. Continue charging the phone battery for at least 1 hour.
If following these steps has not worked, contact Pantech Customer Care to obtain Warranty repair service. Your phone or charger may have suffered a hardware failure.
Pictures and videos are automatically saved onto microSD card mounted on your phone (under the file name sdcard:\DCIM\Camera).
To change this directory:
1. Tap Apps > Camera.
2. Tap the Settings icon > Save picture to.
3. Choose a folder and tap Ok.
Go to Settings, then USB Connection Settings. Select “Media Device (MTP)”.
When the Burst is in “MTP” Mode, files can be moved between the Flex’s Internal Memory or SD Card, and a connected PC using the USB cable.
The Burst can also sync with your music files using Windows Media Player.
A PC with Windows XP and Service Pack 3 (SP3) or later operating system is required.
Your Pantech Burst comes with Bluetooth® 3.0 with Enhanced Data Rate.
Supported profiles are:
- OPP (Object Push) for file transfer
- A2DP for wireless stereo headsets
Other supported profiles are AVRCP, GAP, HFP, HSP, PBAP, SPP, HID, FTP server and Service Discovery Application Profile.
1. Tap Apps > Settings > Apps > Running.
2. Find out what applications are running in the background and tap the application you want to stop.
3. Tap Stop > OK to confirm.
Your Pantech Burst's user memory size is 12GB.
You can download as many applications as you want, not to exceed 12GB of user memory.
When there is less than 10% of memory left, your phone will not download any more applications.
[Note] To help save the internal memory size, you can move your applications to microSD card.
NOTE: The factory data reset erases all user information such as apps, music, pictures and user settings. The reset may take up to 15 minutes depending on the amount of user data (apps, music, pictures, etc…) stored in memory.
With the device on:
1. From the home screen, tap Apps.
2. Select Settings.
3. Scroll down the page.
4. Tap Backup and reset.
5. Under Personal Data, tap Factory data reset.
6. Tap Reset phone.
PC Suite enables communication between your device and compatible PC. Pantech PC Suite is the Windows based program that enables you to manage your device while connected to a compatible PC.
For example, you can sync your outlook contacts with your phone's contacts using Pantech PC Suite.
1. Go to the Pantech website ({filedir_10}) from your Windows based PC.
2. Find and install the PC Suite on your PC.
3. Connect your phone to PC using USB data cable or via Wi-fi following the instruction on Pantech PC Suite.
[Note] Pantech PC Suite is the Windows based PC program. It is only compatible with Windows 7, Vista and XP.
Yes. To create a signature:
1. Tap Apps > Email.
2. Tap Menu > Settings.
3. Choose account you want to add signature to.
4. Choose Account settings.
5. Tap Signature.
6. Tap Edit Signature to compose your own signature and tap OK.
1. Tap Apps > Gallery.
2. Tap a picture/video to share.
3. Tap Menu > Share.
4. Select which application you want to share the media file (Picasa, Facebook, Bluetooth, Twitter, Messaging, Gmail, Email, etc.) and follow the prompts.
[Note] To upload your file on Picasa web albums, make sure you have registered your Google account on Picasa.
If you have not, visit the Google website from a computer, register your Google account to Picasa and then, re-sign in to Google on your device.
To do this, you may have to remove the previous Google account and re-set up on your device.
Your Pantech Burst supports:
- LTE - Band4/Band17
- 3G UMTS/HSPA+ - 850/1900/2100MHz (21Mbps download speeds)
- GSM/GPRS/EDGE - 850/900/1800/1900MHz
In order to backup your device settings and contacts you must have an active Gmail account on your device.
To sync your contacts and settings:
1. Tap on Settings>Accounts & Sync.
2. Tap on Gmail email address.
3. Select Settings you want to sync.
4. Select Home button.
Always charge your phone with the Pantech authorized AC charger provided in the gift box.
If you need an extra charger for travel, your office or any other reason - please check our Accessories link from the Support pages for your device.
1. Make a call first.
2. Once connected, tap Add call on your screen.
3. Dial the second number and tap Call.
4. When connected to the second call (first call is temporarily placed on hold), tap Merge calls on the screen.
1. Tap Apps > Gallery.
2. Tap the picture or video you want to share.
3. Tap Menu key > Share > Bluetooth.
4. Select and tap a device among the ones paired with your phone. The other device will receive a message to accept the file.
5. Follow the on-screen prompts on both devices to complete the transfer.
Yes. Mobile Hotspot is standard on the Burst. You may need to upgrade your data plan to meet AT&T's requirements for supporting Wi-Fi Hotspots. Devices connected to your Burst will use data from your plan. Check with AT&T for more information on plans and services.
To turn mobile hotspot on:
1. Go to Settings.
2. Tap More.
3. Tap Tethering & portable hotspot.
4. Tap Portable Wi-Fi hotspot to turn on.
[Note: Once portable Wi-Fi hotspot is turned on, the Wi-Fi icon will display in the notification bar. If your account is not provisioned properly, a notification message will display advising you to contact customer care.]
5. Tap Portable Wi-Fi Hotspot settings.
6. Tap Configure Wi-Fi hotspot / Set up Wi-Fi hotspot.
7. Configure the portable hotspot as desired, and then tap Save.
Network SSID: Enter the desired name for your Wi-Fi hotspot.
Hide SSID: Hides the network from view to prevent unwanted access or data usage.
Security: Tap to select the desired security option: None or WPA2 PSK.
Password: Enter the desired password for your Wi-Fi hotspot.
NOTE: It is recomended to enable security to prevent unintended data usage.
8. Connect your Wi-Fi devices as desired, and access the internet.
Turn off mobile hotspot:
1. From any screen, drag down the notification bar, and then select Tethering or hotspot active.
2. Tap Portable Wi-Fi Hotspot to turn off.
3. Tap home icon to return to the home screen.
When the Wi-Fi signal is not optimal, the device may periodically disconnect from the Wi-Fi access point. This is controlled by the Wi-Fi Signal Filter settings.
Apps > Settings>Wi-Fi. Press Menu and select Advanced. Select Wi-Fi Signal filter and choose “Poor” signal.
When you are not able to re-connect to a Wi-Fi hotspot, restart the connection process. Turn Wi-Fi OFF and then back ON to re-connect.
Go to Apps > Settings>Wi-Fi. Press and hold on/off slider bar to off position.
Tap Apps > Settings > Display.
In this section, you will find options to alter the Brightness, Wallpaper, Auto-rotate screen, Sleep interval, and Font size.
[Note] Depending on the backlight settings, your phone battery life will differ.
To preserve the battery power, adjust to lower Brightness, No wallpapers, and the shortest Display sleep interval.
You can add multiple accounts on your Pantech Burst. The number of accounts you can add is not limited, but adding multiple accounts may cause a decrease in the performance of your device.
To add an account:
1. Tap Apps > Settings > Accounts & sync.
2. Choose Add an account > Select the account type.
3. Follow instructions to finish setup.
To remove an account:
1. Tap Apps > Settings > Accounts & sync.
2. Tap an account you want to remove.
3. Tap Menu icon > Remove account.
Make sure you have turned on the Wi-Fi and choose any of the below steps.
To search for the available Wi-Fi networks:
1. Tap Apps > Settings > Wireless & networks > Wi-Fi settings.
2. You will find the list of available Wi-Fi networks around you, which is updated every few seconds.
3. If a network you are looking for is not found on the list, tap Scan to manually update the list.
To manually add a Wi-Fi network:
1. Tap Apps > Settings > Wireless & networks > Wi-Fi settings.
2. Tap Add Wi-Fi network.
3. Enter the Network SSID, select the security type and tap Save.
1. Connect your phone to a PC with the data cable.
2. On your phone, tap the status bar and tap USB connected.
3. Tap Turn on USB storage button. Tap OK.
4. On your PC, go to My Computer and open the removable disk drive, where you will see a list of files same as in your microSD card.
Open the folders and make desired changes.
1. Tap Apps > Settings > Storage.
2. Tap Unmount SD card first and then tap Erase SD card.
[Note] Please note that format will erase all data in your microSD card and will not restore any information.
1. Tap Apps > Web.
2. Tap Menu > Settings > Privacy & security.
3. Select the data you want to clear (cache, history, cookie data, etc.) and tap OK.
If you click the media link in the browser, you will be asked to select between Movie and Media player to play that file.
[Note] Some files may not be supported by either Movie or Media Player.
Please check Play Store for the compatible media player with the file type you are trying to play.
You can search for a keyword within Web, Amazon Kindle, Apps, Books, Contacts, Messaging and Twitter using Google Search.
1. Tap Apps > Google Search.
2. Enter your keyword or use voice recognition (tap the microphone icon on right) and tap the "Search" icon on the keyboard.
You can select the locations you want to search within your Pantech Burst.
1. Tap Apps > Google Search.
2. Tap Menu > Settings.
3. Tap Searchable items and select the locations.
Tap Google Search to configure more settings.
1. On your home screen, tap and hold an empty space.
2. Tap Wallpaper.
3. Tap Gallery if you want to set your pictures saved in your phone as wallpaper. Choose a picture, resize it and tap Set Wallpaper.
You can also do this directly from the Gallery application. Tap Apps > Gallery. Tap Menu (on the top right of your screen) > Select item. Choose a picture, tap Menu, Set picture as, and tap Wallpaper.
4. Tap Live wallpapers or Wallpapers to use preset wallpapers that came with your phone. Choose one and tap Set wallpaper.
[Note] Live wallpapers will drain your battery more quickly than regular wallpapers.
To configure the roaming settings on your phone:
1. Tap Apps > Settings > More under Wireless & networks > Mobile networks.
2. Tap International Data Roaming to allow roaming services.
Lock the screen to protect information and to save your battery life.
To lock the screen, press the Lock/Pwr button located on the top of your phone. Display will turn off when locked.
To unlock the screen, press the Lock/Pwr button located on the top of your phone.
Drag and drop an icon into the circle. Draw a pattern or; enter a PIN or a password if required.
NOTE: The factory data reset erases all user information such as apps, music, pictures and user settings. The reset may take up to 15 minutes depending on the amount of user data (apps, music, pictures, etc…) stored in memory.
With the device on:
1. From the home screen, tap Apps.
2. Select Settings.
3. Scroll down the page.
4. Tap Backup and reset.
5. Under Personal Data, tap Factory data reset.
6. Tap Reset phone.
1. Tap Menu key on your home screen.
2. Tap Settings > Sound > Phone ringtone.
3. Choose one from the ringtones list and tap OK.
[Note] All music and voice records in your microSD card will appear in the ringtones list, only if the file size is under 300KB.
You cannot set a ringtone for a file bigger than 300KB.
1. Tap Apps > Messaging.
2. Tap New message ( pencil icon).
3. Input recipient in To field and your message contents in Type to compose field.
4. When you are done, tap Send.
To create and send a MMS, use the same above steps, but before you send, tap Menu key > Attach (paperclip icon).
Choose what you want to insert in your multimedia message and when you are done, tap Send.
Your Pantech Burst runs Android OS version 4.0.4 (Ice Cream Sandwich), and thus supports multi-accounts.
To add accounts:
1. Tap Apps > Settings > Accounts & sync. > Add account.
2. Choose Google Accounts and follow the prompts.
Yes. All previously downloaded applications are listed and available for download without being charged again:
1. Tap Apps > Play Store > Menu > My apps > All.
2. Select the app you want to reinstall.
If application files (.apk file) exist on your PC, you can install this application to your phone using Pantech PC Suite.
1. Go to the Pantech website ({filedir_10}) from your Windows based PC.
2. Find and install the PC Suite on your PC.
3. Connect your phone to PC using USB data cable or via Wi-fi following the instruction on Pantech PC Suite.
4. Choose Apps.
5. Click the import button in the App Library menu.
6. After selecting an application (.apk file) you want to import in Windows Explorer, click the Open button.
7. Select the app you want to install from the App Library list and then Click the Install button.
[Note] Pantech PC Suite is the Windows based PC program. It is only compatible with Windows 7, Vista and XP.
To browse through applications:
1. Tap Apps > Play Store.
2. Tap a category, or tap Search to enter a term and search all categories.
To download an application:
1. Tap Apps > Play Store.
2. While browsing the Play Store, tap an application.
3. Tap Install > Accept & download to allow the application access.
4. When the application is successfully downloaded to your phone, you will see a notifier icon on the bottom right of your screen.
Tap the notifier icon to finish installation steps or to launch the application. The installed application(s) will appear in the list of Apps.
[Note] The applications you download from the Play Store have not been tested by Pantech or AT&T. Contact the application developer for support on the chosen apps.
Your Pantech Burst is capable of running multiple applications at the same time.
Therefore, you do not have to close one application before opening another.
1. Tap and hold on Home key anytime you want to switch between running applications. You will see the list of running applications.
2. Tap an application to open.
You can manage your schedule using Calendar on your Pantech Burst.
To set up Calendar on your phone:
1. Tap Apps > Calendar.
2. Select an account to sync with your phone calendar and follow the prompts to set up.
To create an event:
1. Tap Apps > Calendar.
2. Tap a day in the calendar that you want to add an event to and tap Menu key > More > New event.
Or; Simply tap and hold on a day and tap New event.
3. Enter necessary information and tap Done.
4. A colored dot will appear on the calendar to indicate the event for the day.
To view and edit/delete an event:
1. Tap Apps > Calendar.
2. Tap a day that you want to view events for the day.
Tap Menu key > Day, Week, Month, Agenda or Today if you want to see events for that period.
Tap Search key if you want to search events in Calendar.
3. Within the selected day, tap the event that you want to edit.
Tap Menu key > Edit event or Delete event.
To configure settings for Calendar:
1. Tap Apps > Calendar.
2. Tap Menu key > More > Settings.
3. Change the settings if you want.
Play Store is an application that links to the Android Market™ where an Android user can download applications (for free or by purchase).
[Note] You need at least one Google account (active user ID and password for Gmail) on your device to access Play Store.
If you already have a registered account, sign in. If you do not have an account, create one first and sign in.
All applications are by default saved in the internal memory of your phone. You can view this list in Apps.
To view only the applications downloaded from the Play Store:
Tap Apps > Play Store > Menu key > My apps.
Tap Apps > Voice Dialer.
Wait until you see Listening on your screen and say a command.
[Note] Examples of commands are shown on your screen to give instructions.
Please say Call in front of person names, Dial in front of numbers and Open in front of application names.
First, tap Camera icon.
- Tap the magnifier icon to zoom in and/or out on camera.
- Tap the brightness icon to change the lighting on camera.
Tap Settings dropdown arrow icon view additional settings:
- Tap Options to change White Balance, Timer, Flash and Resolution settings.
- Tap Mode, Effects and Settings to change more settings.
- Tap and hold on any icon and drag it to make a shortcut on your viewfinder.
1. Tap Apps > Settings > Bluetooth.
2. Turn on Bluetooth.
3. Your device should be in the top portion of the screen. Tap it to change whether its visible or not by others.
* Visibility timeout is optional. You can change this by accessing Visibility timeout via Menu.
Tap Apps > Settings > About phone > Status and you will find the Wi-Fi MAC address.
Or; Tap Apps > Settings > Wireless & networks > Wi-Fi settings. Tap Menu key > Advanced to find out MAC address.
1. Tap Apps > Settings > Wireless & networks.
2. Tap Bluetooth settings > Bluetooth to turn it on.
3. Tap Scan for devices to search for surrounding Bluetooth devices.
4. Scroll down and navigate through the Bluetooth devices. Select one and tap Pair.
If required, enter the PIN and tap OK.
1. Tap the status bar on the top and drag it down.
2. Tap the Bluetooth icon if you want to turn it on. Tap it again to turn it off.
3 The Bluetooth icon color turns orange when it is on and turns dark when it is off.
To turn Bluetooth on or off using Settings:
1 Tap Apps > Settings > Wireless & networks.
2. Tap Bluetooth to turn it on or off.
1. Tap Apps > Calendar.
2. Tap + icon to add New event.
3. Enter the event information and select your calendar. (Choose from Google calendars or Microsoft Exchange Active Sync Calendar)
4. Tap the Guests box and enter the email addresses of people you want to invite. Separate multiple emails with a comma.
5. Set repitition and reminder.
6. Tap Done to send a meeting request.
Note: You must have an active Microsoft Exchange email to use this function.
1. Tap Apps > Email.
2. Tap your email account of Microsoft Exchange Active sync type.
3. Tap Menu key > Account settings.
4. Tap Advanced settings > Out of office settings.
You can protect your phone from unauthorized use by locking with your own Android pattern lock.
1. Make sure you have set up your Google account to sync with your phone first.
When you forget the unlock pattern, your Google account information will be the only key to unlock the phone.
2. Tap Apps > Settings > Location & security > Set up screen lock > Pattern.
3. Read carefully the instructions and tap Next > Next.
4. Draw your own lock pattern and confirm it.
5. Tap Use visible pattern if you want the phone to show your trace as you draw your unlock pattern.
6. Tap Timeout to set a time interval before your screen is locked.
7. Tap Use tactile feedback if you want the phone to vibrate as you draw your unlock pattern.
Use two fingers on the touch screen in a pinching motion to zoom in, or the opposite to zoom out. You can also double tap the screen using one finger to zoom in or out.
[Note] Some webpages do not respond to multi-touch features to zoom in and/or out.
To bookmark a website:
1. Tap Web > Menu > Save to Bookmarks.
2. Rename the label, enter the address and tap OK to save the bookmark.
To edit/delete a bookmark:
1. Tap Web.
2. Tap Menu > Bookmarks.
3. Tap and hold the bookmark you want to edit/remove.
4. Tap Edit bookmark or Delete bookmark and OK.
You can automatically receive the network date & time and timezone to your phone.
1. Tap Apps > Settings > Date & Time.
2. Tap Automatic date & time to turn it on.
3. Tap Automatic time zone to turn it on.
You can also manually select your date and time:
1. Tap Apps > Settings > Date & Time.
2. Tap Automatic date & time to turn it off.
3. Tap Set date and modify the date.
4. Tap Set time and modify the time.
To add a new VPN:
1) Tap Apps > Settings > More in Wireless & networks > VPN > Add VPN.
2) Fill out the required information to add the network. (VPN name, server, DNS search domains, etc.).
To connect to VPN:
1) Press the Menu key at the Home screen. Tap Settings > More in Wireless & networks > VPN.
2) Tap the saved VPN, enter your Username and Password and tap Connect.
3) To edit or delete the saved network, touch and hold on the saved VPN and choose Edit/Delete network.
Airplane mode helps you turn off all of your wireless connections. This can be convenient on flight:
1. Press and hold the Lock/PWR key for more than two seconds, then tap Airplane mode. Or:
2. Tap Apps > Settings > More > Select Airplane mode.
[Note] Airplane mode will deactivate the cellular signal, Wi-Fi, Bluetooth and GPS functions all at once.
However, you can manually turn on each function for your preference.
The extended home screen is made up of multiple customizable home screens. You are unable to add additional screens or delete them.
You may customize the extended home screens by adding your favorite applications, wallpapers, and widgets.
Slide your finger across the middle of the home screen to move to change to a different extended screen.
You can identify which home screen you are on by the highlighted dots towards the Bottom of your screen.
Yes. Performing a factory reset will reset your device to out of box default settings.
Syncing with your Google account will allow you to retrieve data previously saved to your device such as contacts, calendar events, and images.
You can customize your home screen with widgets, wallpapers and selected applications:
1. On your home screen, tap and hold an empty space, flick the home screen upward, or tap the Menu icon (bottom right corner).
2. You can select any of the Apps, Widgets, Wallpapers and more to add to your home screen.
While you are on a call, press the volume +/- keys on the left side of your phone to adjust the in-call volume.
On your home screen, press the volume +/- keys on the left side of your phone to adjust the ringer volume.
When you set to no volume at all, your phone will vibrate to let you know that phone is changed to silent mode.
To sync your Pantech Burst with your google account:
1. Tap Apps > Settings > Accounts & sync.
2. Tap your Google account.
3. Check categories you wish to sync.
Syncing is in progress once the circle begins to spin. Once complete, the circle will go away and you will see a time and date stamp beneath categories that were synced.
No. Your PC Suite for Pantech Burst is not compatible with Apple Mac.
However, you can copy and manage files between your phone's microSD card and PC via USB Mass Storage mode of your phone after connecting to PC using the data cable.
In case your device would not power on, please try any of the steps below:
The latest software for your device is not available online. You can find your device software information in Menu > Settings > AT&T software update > Check for updates. If a new version is available for download, please update your device.
[Note] When downloading the software, we highly recommend you to connect to Wi-Fi network instead of using 3G network in order to fasten the download speed and avoid the heavy charges for using 3G data services.
Please make sure your battery is charged fully before use. Nevertheless, some features such as playing the media files, using camera or camcorder, running applications in the background, constantly syncing email and using Wi-Fi or Bluetooth, can drain the battery more quickly than usual.
Below suggestions would help conserve the power:
If your device has a problem not responding or slowing down, you may try a hard reset by removing and reinserting the battery.
If you would like to erase all data on your device, please do a Factory data reset. To do this, go to Settings. Tap Privacy > Factory data reset > Reset device > Erase everything. We recommend you back up your data before doing Factory data reset because it will delete your Google account information and all downloaded applications on your device including ringtones. However, factory data reset will not erase the data saved on the SIM card and microSD card.
Please try any of the steps below:
PC Suite enables communication between your device and compatible PC. Pantech PC Suite is the Windows based program that enables you to manage your device while connected to a compatible PC. For example, you can sync your outlook contacts with your phone's contacts using Pantech PC Suite.
Please download the compatible PC Suite with your Pantech Crossover and then connect to the PC:
[Note] PC Suite for the Pantech Crossover works with Windows 2000 or XP family, Windows7 and Vista 32 bit. Your PC must have minimum 300MB of free disk space to install PC Suite.
If your device is in use for prolonged periods of time (e.g. talking on the device, playing music or video, browsing the web, running applications or charging the battery), it may become warmer than when in standby mode. In most cases, this condition is normal and therefore not a failure of the device.
The SIM card is the Subscriber Identity Module card that you receive with your device upon activation. It contains your network registration information and PIN code. The SIM card is physically installed in your device and one of its primary functions is to identify your device uniquely - apart from all other devices on the carrier's network.
You are allowed to enter a pattern for five times and after that, you will be asked to wait for 30 seconds before you can try again. If you continuously enter the wrong pattern, your device will be permanently locked and only be unlocked with your Google account. In case you have forgotten the unlock pattern:
If you cannot recall the unlock pattern and has the Google account set up on your device, tap OK > Forgot Pattern? on the bottom of your screen. Sign in with your Google account and create a new unlock pattern. If you know your Google account address, but have forgotten the its password, please visit http://www.gmail.com on a computer. From the Gmail login page, click on the Can't access your account? and follow the prompts to have Gmail send you a password change request link to your other email address. When you have received a new login information, use that information to unlock your device following steps above.
If you cannot recall the unlock pattern and does not have the Google account set up on your device, there is no way to unlock the device. Please return your device to obtain repair or replacement service. Make sure to check with your carrier or Pantech technical support center if your device is eligible for warranty service.
[Note] Please try not to set up a complicated unlock pattern that is easy to forget. Your device will be still locked when restarted.
Please try any of the steps below, if your camera does not work:
Please try any of the steps below if your device screen is not responsive:
When Compass does not work correctly, hold your device and draw a 8 for 5 times in a non-magnetic environment. Make sure to use only your wrist.
[Note] There is no setting or application to adjust the digital compass sensor. While drawing 8, it will automatically make correction.
Make sure you are in a Wi-Fi service area and covered with strong Wi-Fi signal. The number of bars in Wi-Fi icon shows the signal strength.
If the problem is not solved, try any of the steps below:
[Note] If too many people are connected to one Wi-Fi network, your device may fail to access Wi-Fi due to congestion.
In case the PC Suite is not working correctly on your PC:
1. Make sure your device is disconnected from the PC first.
2. Uninstall the PC Suite from your PC.
3. Go to www.pantechusa.com and find the compatible PC Suite for your model.
4. Download and re-install the PC Suite and open it on your PC.
5. Connect your device to the PC with the USB data cable.
6. Wait for your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification.
7. When this is correctly installed, your device will automatically open the Data Manager application and appear Connected.
8. You can now make the desired changes via PC Suite.
Some applications do not allow keyboard/keypad inputs. Try working keys in other screen, and if the problem does not go away, restart your device after disconnecting the battery.
Try to power cycle your device using the normal on-off button or icon. If this doesn't work, you can force a hard reset by removing the battery, reinserting it, and turning the device on again. For devices with an internal battery which is not removable by the end user (e.g. Pantech P4100 Element tablet), please refer to the FAQs for your specific device.
If your device would not read the installed micorSD card, try any of the steps below:
Charging time varies for each device. Charging time will also vary depending on the battery's voltage when charging is started. Generally speaking, for all batteries and all battery conditions, a full charge should be completed in less than 4 hours using the Pantech AC charging adaptor. If you are charging with a USB cable connected to a PC, the time to achieve a full charge may be longer. In either case, it will take longer than usual if you use the device while charging.
[Note] If the battery level is 10% or below, charging with AC adaptor is highly recommended. For Tablets and Smart Phones which usually carry a high capacity battery, you should use the Pantech AC charging adaptor for the best possible performance.
Please try any of the steps below:
If your device memory is full, it cannot send and/or receive text message. Please delete any meessages currently in your inbox and outbox to enable messaging.
If the problem is not solved, please try any of the steps below:
[Note] Text messaging is the feature provided from your carrier. You may have to add this feature to your plan and make a payment. At times, it may be disabled due to the problem on the carrier's end.
Please try any of the steps below accroding to your problem:
Applications may come to shut down altogether at once when you are running several applications simultaneously. This happens due to the memory capability of the device and is not a defect to be repaired or exchanged with new device.
Try to power cycle your device using the normal on-off button or icon. If this doesn't work, you can force a soft reset by removing the battery, reinserting it, and turning the device on again.
If your device supports Bluetooth, your device has been basically tested and found to comply with the FCC and NAC. However, there is no gurantee that inteference will not occur in a paticualr installation.
In case Bluetooth connection is not functioning correctly, please try any of the steps below:
Please try any of the steps below and then send a test email:
The latest software for your device is not available online. You can find your device software information in Menu > Settings > AT&T software update > Check for updates. If a new version is available for download, please update your device.
Blocking the device part, where the internal antenna is embedded, may cause poor audio quality. Try not to attach a sticker or a protective film on the top of such part. Do not grab the device covering that part or touch it with finger or metal during the call. Please see where the internal antenna is embedded on your device from the user manual.
In case the PC Suite is not working correctly on your PC:
Make sure you are in the area with good cell signal. To ensure it, see the signal strength indicator on the top right of your device screen.
If the bar is full, then please try any of the steps below:
To display pictures stored on your microSD card using Gallery, make sure your device is not mounted as a USB storage device. (On the Pantech Crossover, turn off USB storage by tapping the Notification bar on top of your screen.) When connected to a PC and PC is reading memory, your device cannot access microSD card.
Applications may contain internal errors and do not open on your device. You can contact the developer of that application to report the errors:
If your device is in use for prolonged periods of time (e.g. talking on the device, playing music or video, browsing the web, running applications or charging the battery), it may become warmer than when in standby mode. In most cases, this condition is normal and therefore not a failure of the device.
Make sure you permit the screen to auto-rotate in Menu > Settings > Display.
[Note] Display does not rotate while on a call and if you are in Camera or S-Board application.
If your external keys or Home button are slow to respond, it may be due to applications running in the background. Please close all applications, turn off your device, remove and reinsert the battery and turn on the device. If the failure continues after all, your device may be defective and requires a repair service.
If an indivisual key is not functional, that key may be defective. and require a repair service.
Your device could drop calls, if you are outside or far from the call service area. Please check the signal strength indicator on your device screen and move to the area with good coverage.
Blocking the device part where the internal antenna is located, such as adding an attachment on it, touching it by finger or metal during the call, grabbing the device covering that part, may also drop the call signal. Please see where the internal antenna is embedded on your device from the user manual.
The GPS signal reception may be interfered by obstacles such as bridges, forests, rainy, foggy or cloudy weather, tunnels, high-rise constructions, mountains, etc. It also cannot penetrate through solid and non-transparent objects. Please avoid these objects or area when connecting to GPS satellites.
If your device seems slow, try any of the steps below to improve the speed:
If the website size is too big or requires certain technical specifications, it may not be viewable in your device.
[Note] The Pantech Crossover does not support Adobe Flash Player and thus, websites built on flash player are not displayed.
Please download the compatible PC Suite with your Pantech Breeze IV and then connect to the PC:
1. Go to www.pantechusa.com and find the compatible PC Suite for you model.
2. Download and install the PC Suite and open it on your PC.
3. Connect your device to the PC with the USB data cable.
4. Wait for your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification.
5. When the software is correctly installed, your device will automatically open the Data Manager application and appear Connected.
6. You can now make the desired changes via PC Suite.
[Note] PC Suite for the Pantech Breeze IV works with Windows 2000 or XP family, Windows7, Windows 8, and Vista 32 bit. Your PC must have minimum 300MB of free disk space to install PC Suite.
If your device supports Bluetooth, your device has been basically tested and found to comply with the FCC and NAC. However, there is no gurantee that inteference will not occur.
In case Bluetooth connection is not functioning correctly, please try any of the steps below:
1. Make sure Bluetooth is turned on your device.
2. Check if the Bluetooth device you would like to pair is fully charged.
3. Make sure the Bluetooth device you are trying to pair is within 33 ft (10 meters) of your device.
4. Scan for devices first and attempt to pair when the device is found.
5. Bluetooth devices currently connected to other devices may not support pairing with your device. Turn off the connection of the other Bluetooth device first and try pairing it with your device.
Make sure you are in the area with good cell signal. To ensure it, see the signal strength indicator on the top right of your device screen.
If the bar is full, then please try any of the steps below:
1. Check if your device is set on Airplane mode. Undo it.
2. Check if the SIM card is inserted correctly.
3. After pressing the device number, make sure to press the dial icon.
4. Make sure not to block the device part where the internal antenna is located. Please see where the internal antenna is embedded on your device from the user manual.
The SIM card is the Subscriber Identity Module card that you receive with your device upon activation. It contains your network registration information and PIN code. The SIM card is physically installed in your device and one of its primary functions is to identify your device uniquely - apart from all other devices on the carrier's network.
The signal strength indicator on your device screen may display fewer bars at times even when you are in the area of good coverage, but this does not mean that your device is picking up less signal than other devices because all devices are differently designed to display the cell signal.
Do not cover or damage the device part where the internal antenna is embedded. It may be obstructing the device from better reception. Please see where the internal antenna is embedded on your device from the user manual.
Please try any of the steps below and then send a test email:
Applications may shut down altogether at once when you are running several applications simultaneously. This happens due to the memory capability of the device and is not a defect that needs to be repaired or exchanged with a new device.
Blocking the device part where the internal antenna is embedded may cause poor audio quality. Try not to attach a sticker or a protective film on the top of this part. Do not grab the device covering that part or touch it with your finger or metal during the call. Please review the user manual to locate the internal antenna.
Please try any of the steps below, if your camera does not work:
1. Make sure you have inserted and mounted microSD card onto your device.
2. Check if camera lens is dirty and clean the lens with a soft, dry cloth first.
3. Check if a seal is attached on the lens, please remove.
4. Take a picture in an area of adequate light and reamin still until the shutter sound is gone to avoid taking faded picture.
If your external keys or Home button are slow to respond, it may be due to applications running in the background. Please close all applications, turn off your device, remove and reinsert the battery and turn on the device. If the failure continues , your device may be defective and require repair service.
If an individual key is not functional, that key may be defective and require repair service.
Please try any of the steps below:
1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it in again and turn on your device.
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices PC may not be recognized in your device.
3. Make sure microSD card is mounted on your device. Go to Settings > SD card & device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device.
4. Format microSD card before moving any files to it. Format is only enabled when microSD card is inserted in your device and unmounted.
5. If the file size to move or save onto your microSD card is too big, it takes longer time.
Charging time varies for each device. Charging time will also vary depending on the battery's voltage when charging is started. Generally speaking, for all batteries and all battery conditions, a full charge should be completed in less than 4 hours using the Pantech AC charging adaptor. If you are charging with a USB cable connected to a PC, the time to achieve a full charge may be longer. In either case, it will take longer than usual if you use the device while charging.
[Note] If the battery level is 10% or below, charging with AC adaptor is highly recommended.
Some applications do not allow keyboard/keypad inputs. Try using keys in other screens, and if the problem does not go away, restart your device after removing the battery.
If your device does not read the installed microSD card, try any of the steps below:
1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it in again and turn on your device.
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices may not be recognized in your device.
3. Make sure microSD card is mounted on your device. Go to Settings > SD card & device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device.
4. Try formatting microSD card. Format is only enabled when microSD card is inserted in your device and unmounted.
5. If your device is connected to PC, device cannot access microSD card for PC to read it. Disconnect your device from PC and then try again.
The signal strength indicator on your device screen may display fewer bars at times even when you are in the area of good coverage, but this does not mean that your device is picking up less signal than other devices because all devices are differently designed to display the cell signal.
Do not cover or damage the device part where the internal antenna is embedded. It may be obstructing the device from better reception. Please see where the internal antenna is embedded on your device from the user manual.
If your device seems slow, try any of the steps below to improve the speed:
1. Adjust the Animation setting in Display settings by choosing No animations.
2. Power cycle your device (turn it off, then on again) to free memory that may be lacking by applications running in the background.
If your device memory is full, it cannot send and/or receive text messages. Please delete any messages currently in your inbox and outbox to enable messaging.
If the problem is not solved, please try any of the steps below:
1. Check if you are in coverage service area.
2. Check if your device is set on Airplane mode. If so, turn off.
3. Check if the SIM card is inserted correctly.
4. Check that you have not blocked certain messages such as Advertisement or messages from Anonymous Sender in Messaging Settings.
[Note] Text messaging is a feature provided from your carrier. You may have to add this feature to your plan and make a payment. At times, it may be disabled due to a problem on the carrier's end.
To display pictures stored on your microSD card using Gallery, make sure your device is not mounted as a USB storage device. When connected to a PC and PC is reading memory, your device cannot access microSD card.
Please try any of the steps below accroding to your problem:
1. If a photo is too dark or too light, adjust the Exposure Setting by selecting the Exposure icon (that looks like a sun) and changing the brightness level.
2. If the picture quality is grainy, adjust the Resolution Setting. 3 megapixel (2048x1536) images are optimal for best resolution.
3. If a picture is not in focus, select Auto Focus mode in Camera Settings.
4. Check if camera lens is dirty and clean the lens with a soft, dry cloth.
Your device could drop calls if you are outside or far from the call service area. Please check the signal strength indicator on your device screen and move to an area with good coverage.
Blocking the device part where the internal antenna is located, such as adding an attachment on it, touching it with a finger or metal during the call, or grabbing the device covering that part may also drop the call signal. Please see where the internal antenna is embedded on your device by reviewing the user manual.
The GPS signal reception may be interfered by obstacles such as bridges, forests, rainy, foggy or cloudy weather, tunnels, high-rise constructions, mountains, etc. It also cannot penetrate through solid and non-transparent objects. Please avoid these objects or area when connecting to GPS satellites.
Please try any of the steps below and then send a test email:
1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error.
2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates).
3. Try sending email using Gmail or other email account. It may be the problem of email service provider's end.
4. Turn off the device, turn it on again and try sending a test email.
Having difficulties in finding your answers in the Product Manuals section?
