What is the Android OS version of my Pantech Breakout?

Pantech Breakout runs Android 2.3.3 (Gingerbread). You can check this information under Menu > Settings > About phone > Android version.

How do I move music files from PC to my Pantech Breakout?

Music only plays files saved on the microSD card of your phone: 

1. To copy audio files from a PC onto this card, connect your phone to the computer via USB data cable. 
2. Tap Windows Media Sync (MTP mode) from the pop-up list shown on your phone screen to sync music files between computer and your phone using the Windows Media Player. 
3. Or tap USB Mass Storage (UMS mode) to copy or move files manually from computer to your phone.

[Note] MTP connection or USB storage must be turned on after connecting to the PC to enable file transfer.

How can I access the microSD card that is in my Pantech Breakout to add or remove files from it?

If you have turned on the USB debugging mode:

1. To check the USB debugging mode, press the Menu key from the Home screen and tap Settings > Application > Development > USB debugging. Tap OK. 
2. Once you have allowed the USB debugging with the microSD card in your phone, connect it to your PC using the data cable.
3. When your phone is connected to the PC, open the Notifications panel by touching and dragging down the status bar on the top of your screen. 
4. Tap USB Connected and then Turn on USB storage button. Tap OK.
5. Next, on your PC, go to My Computer and you will see a list which actually in your phone's microSD card. Open the drive and make desired changes.

If you are not using the USB debugging function on your phone:

1. To check the USB debugging mode, press the Menu key from the Home screen and tap Settings > Application > Development > USB debugging to turn it off. Make sure it is not highlighted. 
2. Connect your phone to a PC with the data cable.
3. When your phone is connected to the PC, a pop-up menu will appear. Select USB Mass Storage and then tap Turn on USB storage button.
4. On your PC, go to My Computer and open the removable disk drive, where you will see a list of files same as in your microSD card. Open the folders and make desired changes.

How do I add or remove Email and Gmail accounts?

You can add multiple accounts. Press the Menu key at the Home screen and tap Settings > Accounts & sync > Add account. There is no limited number of accounts you can add, but adding multiple accounts may cause the lagging performance of your phone. 

To remove an Email account, press the Menu key on the Email application home screen, tap More > Accounts. Touch and hold on the account you want to remove and select Remove account from the pop-up menu list. 

To remove a Gmail account, press the Menu key at the Home screen and tap Settings > Accounts & sync. Tap the Gmail account you want to remove an tap Remove account.

What is the maximum size of storage card that my Pantech Breakout can support?

Pantech Breakout can support up to a 32GB microSDHC storage card.

Where are the pictures/videos saved by default on my Pantech Breakout and am I able to change it?

Pictures and videos are always saved onto microSD card mounted on your phone (under the file name sdcard:\DCIM\Camera). You can not change the default folder.

How do I delete or uninstall applications?

To uninstall or delete applications:

1. Go to Market, press the Menu key and tap My apps. Select the item you would like to remove from the phone. 
2. On the application home screen, tap Uninstall.

How do I format the microSD card in my Pantech Breakout?

To format the microSD card:

1. Press the Menu key from the Home Screen.
2. Tap Settings > Storage.
3. Tap Unmount SD card first and then tap Format SD card.

[Note] Please note that format will erase all data in your microSD card and will not restore any information.

Can I add my signature when replying to emails?

Yes. You can add your own signature to all outgoing emails:

1. Go to Email application (tap to choose an email account if you have multiple ones) and press the Menu key.
2. Tap More > Account settings, scroll down and tap Signature.
3. Compose your own signature and tap OK. 
4. Make sure you have checked Add Signature.

How can I clear the browser data contained in my Pantech Breakout?

To clear the browser data: 

1. Within the browser, press the Menu key.
2. Tap More > Settings.
3. Scroll down to the bottom and select the data you would like to clear (cache, history, cookie data, etc.) and tap OK.

[Note] If you want to clear all browser data, scroll down and tap Reset to Default. Tap OK. 

How do I adjust the display backlight?

You can adjust the backlight settings by pressing the Menu key at the Home screen and tapping Settings > Display. You can also go directly to display settings from the status bar. Touch on the top of the Home screen and drag the status bar down. Tap the arrow on the top right corner to see the full bar. Tap Display Setting. In this section, you will find options to change the Brightness, Auto-rotate screen, Animation and also Screen timeout interval. 

[Note] Depending on the backlight settings, your phone battery life will differ. To preserve the battery power, adjust to lower Brightness, No animations and the shortest Screen timeout interval.

How do I browse and download applications from Market to my Pantech Breakout?

To browse through applications: 

1. Go to Market application. 
2. Tap a marketplace category, or tap Search icon to enter a term and search all categories.

To download applications:

1. While browsing the marketplace, tap on the desired application.
2. Tap Install.
3. Tap OK to allow the application access, if necessary.
4. When the application is successfully downloaded to your device, you will see a Notifier icon in the Notification Drawer.
5. Tap the Notifier icon to finish installation steps or to launch the application. The installed applications will also appear in the list of Applications. 

[Note] The applications you download from Market have not been tested by Pantech or VZW. All support for the application you choose is the responsibility of the developer of that application, not Pantech or VZW.

How do I change the Bluetooth device name of my Pantech Breakout?

To change the Bluetooth device name on your phone: 

1. Press the Menu key at the Home screen and tap Settings.
2. Tap Wireless & networks > Bluetooth settings > Bluetooth to turn it on. 
3. Tap Device name and enter a new name. Tap OK.

How do I change the Home screen wallpaper?

At the Home screen, press the Menu key and tap Wallpaper or touch and hold on the Home screen and tap Wallpapers from the pop-up menu:

1. Tap Gallery if you would like to set your pictures saved in your phone as a wallpaper. Choose a picture, resize the screen and tap Save. You can also do this directly on Gallery application. Tap Gallery from the Apps list. Choose a picture, tap Menu > More > Set as > Wallpaper. 
2. Touch Live wallpapers or Wallpapers to use preset wallpapers that came with the phone. Choose one and tap Set wallpaper.

[Note] Live wallpapers will drain your battery quickly. Please do not set Live wallpaper on the Home screen if you want save battery life.

How do I obtain the MAC address of my Wi-Fi?

There are two ways to obtain the MAC address: 

1. Press the Menu key at the Home screen. Tap Settings > About Phone > Status and you will find the Wi-Fi MAC address.
2. Press the Menu key at the Home screen. Tap Settings > Wireless & networks > Wi-Fi settings. Press the menu key again and tap Advanced to find out MAC address. 

How do I send a meeting request from my Pantech Breakout?

To send a meeting request:

1. Go to Calendar application, press the Menu key and tap More > New event. 
2. Enter the event name, time, location, description, select your calendar (choose from Google calendars or Microsoft Exchange ActiveSync Calendar). 
3. Tap the Guests box and enter the email addresses of people you wish to invite. Separate multiple emails with a comma. 
4. Set repetition and reminder and tap Done to send a meeting request.

How do I setup my Email and Gmail?

To set up Email:

1. Go to Email application, enter your Email address and Password first and choose between Manual setup and Next.
2. If you tapped Manual setup, choose the account type (POP3, IMAP or Exchange), complete the server information (Domain, Username, Server, etc.) and tap Next.
3. If you tapped Next, your phone will automatically connect to the email server.

To set up Gmail, go to Gmail application, create or sign into a Google Account and finish setup.

How do I switch between running applications/programs?

Your phone is capable of running multiple applications at the same time. Therefore, you do not have to close one app before opening another one. While running an app, press Home key to return to the Home screen and go to Applications list to open another app. 

To switch from one running app to another, long press the Home key to view the recently run apps and then touch the one you want to open. 

How do I turn on/off a Wi-Fi?

To turn on or off a Wi-Fi on your phone in easy way:

1. At the Home screen, tap the status bar on the top and drag it down.
2. Tap the Wi-Fi icon if you want to turn it on. Tap it again to turn it off.
3. The Wi-Fi icon color turns green when the function is on and dark when it is off.  

To turn on or off a Wi-Fi in Settings:

1. Press the Menu key at the Home screen. Tap Settings > Wireless & networks.
2. Tap Wi-Fi or Wi-Fi settings to turn Wi-Fi on or off.

How do I zoom in/out when viewing browser?

To zoom in/out, use two fingers on touch screen in a pinching motion or double tap the screen using one finger. Zoom in/out icons may also appear at the bottom right of your screen.

[Note] Some webpages have screens that do not respond to multi-touch features to zoom in/out. 

I want to sync my Pantech Breakout with my Mac, am I able to use PC Suite to do this?

No. Your PC Suite for my Pantech Breakout is not compatible with Apple Mac.

What Bluetooth profiles are supported by my Pantech Breakout?

Pantech Breakout comes with Bluetooth® 3.0 with Enhanced Data Rate. Supported profiles are headset, hands-free, object push(OPP), advanced audio distribution(stereo)(A2DP), audio/video remote control(AVRCP), file transfer(FTP) server, phone book access(PBAP), basic printing profile(BPP), human interface device(HID).

What are the "Modes" on my Pantech Breakout?

Modes are pre-determined Home screen configurations which come with their own layout including wallpaper, widgets and shortcuts. There are four different Modes in Pantech Breakout - Default, Media, Communication, Empty, and you can also make your own Mode. 

1. Press the Menu key from idle mode and touch Mode. 
2. Tap Default if you want to use one of the pre-determined Home screen modes, swipe the screen to the right or left and touch Save.
3. To setup your custom Mode or "User Mode", Tap User > Save and enter the name of the Mode and touch OK. Note the user mode would not be available if you have not edited the Home screen. You can save up to ten different modes in your phone. 

[Note] You are not able to save ringtones as part of the Mode or delete any of the Default modes.

Can I access the downloaded applications on my Pantech Breakout if I change my Google account?

No. Once you change your Google account, you will not have an access to all previously downloaded applications.

Can I configure auto power on and off?

No. Automatic power on and off setting is not supported on my Pantech Breakout.

Can I register multiple accounts on the Market?

Yes. The Pantech Breakout runs Android OS version 2.3 (Gingerbread), and thus supports multi-accounts. To add accounts: 

1. Press Menu key at Home screen.
2. Tap Settings > Accounts & sync > Add account > Google and follow the prompts. 

Can I use my Pantech Breakout as a wireless modem?

Yes, but you must have a Mobile Broadband Connection plan. There are two ways to make your phone as a wireless modem. Choose any of the below steps.

To use the USB tethering:

1. Connect your phone to PC with the data cable.
2. Press the Menu key from the Home screen. 
3. Tap Settings > Wireless & networks > Mobile Broadband Connect > Activate.
4. Your phone performs a provisioning check.
5. If the provisioning check succeeds, your PC can now access the internet via connection with your phone.

To make your phone a portable Wi-Fi hotspot:

1. Press the Menu key from the Home screen.
2. Tap Settings > Wireless & networks > Mobile Hotspot > Activate.
3. Your phone performs a provisioning check.
4. If the provisioning check succeeds, your phone can now offer the internet connection to other devices around you.

To configure settings for a portable Wi-Fi hotspot:

1. Press the Menu key from the Home screen.
2. Tap Settings > Wireless & networks >  Mobile Hotspot > Configure Mobile Hotspot.
3. Enter a name for Network SSID. (e.g. Breakout) Check Hide SSID if you want to hide the SSID. 
4. Tap WPA2 PSK for Security and enter the related items if you want to allow limited devices to access the internet via your phone. Tap Save.

Does my Pantech Breakout support Android OS version upgrade?

You will have the notification from VZW or Pantech to announce on the upgrade availability of the Android OS version in the near future. 

How do I adjust the media volume for music, videos, etc.?

While you are listening to a music or video, press the volume up/down button located on the left side of your phone to adjust the volume.

How do I adjust the text size and type?

Changing the font type is not supported by all Android smartphones. But, you can enlarge text size by double-tapping the screen or using the pinch method.

How do I answer the incoming call?

Touch the Answer button to answer incoming call.

How do I change the look of my Home screen?

You can customize the Home screen with shortcuts, widgets, folders, wallpapers and your desired applications:

1. Touch and hold on the Home screen for a menu to pop up.
2. You can select any of shortcuts, widgets, folder and wallpapers to add to your Home screen.

How do I edit the pictures and videos saved in my phone?

Photo and/or video editor application is not built in my Pantech Breakout. You can search for an editor application from Market and download it to your phone.

How do I set up a VPN network?

To add a new VPN network:

1. Press the Menu key at the Home screen. Tap Settings > Wireless & networks > VPN settings > Add VPN.
2. Choose one of the VPN types. (PPTP VPN, L2TP VPN, L2TP/IPSec PSK VPN, L2TP/IPSec CRT VPN)
3. Fill out the required information to add the network. (VPN name, server, DNS search domains, etc.)

To connect to VPN:

1. Press the Menu key at the Home screen. Tap Settings > Wireless & networks > VPN settings.
2. Tap the saved VPN, enter your Username and Password and tap Connect. 
3. To edit or delete the saved network, touch and hold on the saved VPN and choose Edit/Delete network. 

How do I sync the contacts on Microsoft Exchange email account and/or Google account with my phone C

First you have to set up your Microsoft Exchange email account and/or Google account on your phone. Once this is done:

1. Press the Menu key at the Home screen. Tap Settings > Accounts & Sync. 
2. Scroll down and tap the account that you want to sync.
3. Tap Sync Contacts, Gmail, Calendar etc.

How do I use Calendar application on my Pantech Breakout?

You can manage your schedule using Calendar on your phone. 

To set up Calendar on your phone:

1. Go to Calendar from the Apps list.
2. Select an account to sync with your phone calendar and follow the prompts to set up.

To create an event:

1. Go to Calendar from the Apps list.
2. Touch and hold on a day in the calendar that you want to add an event to and tap New event.
3. Enter necessary information (Press the Menu key and tap Show extra options if you want to enter more details) and tap Done.
4. A colored dot will appear on the calendar to indicate the event for the day. 

To view and edit an event:

1. Go to Calendar from the Apps list.
2. Tap a day that you want to view events for the day.
3. Press the Menu key and tap Week, Month or Today if you want to see events for that period. Tap Agenda if you want to see events in the list mode. 
4. Within the selected day, tap the event that you wan to edit. Press the Menu key and tap Edit event. Edit the details and tap Done.

To configure settings for Calendar:

1. Go to Calendar from the Apps list.
2. Press the Menu key and tap More > Settings. 
3. Tap Set alerts & notifications and select an option if you want to change the notification method. 
4. Tap Select ringtone if you want to set a specific ringtone for calendar reminder.

What bands/frequencies does my Pantech Breakout support?

The Pantech Pocket supports: 

1. Band Class0 (Cellular, 800MHz)
2. Band Class1 (PCS, 1900MHz)
3. Band Class13 (Lower 700MHz)

What email types does my Pantech Breakout support?

Your Pantech Breakout supports POP, IMAP and Microsoft Exchange email.

What encoding format for video capture is supported?

Pantech Breakout supports MPEG4sp.

What is Doc Viewer, and how do I use it on my Pantech Breakout?

Document Viewer enables you to read documents in a variety of formats that are stored in your phone.

To read documents:

1. Go to Document Viewer from the Apps list.
2. Select a folder where you have stored documents.
3. Tap a document to read.
4. Tap anywhere on the screen while a document is open to see zoom in/out, move to previous/next page buttons. 

To move to a page or search for words in a document:

1. Go to Document Viewer from the Apps list.
2. Select a folder where you have stored documents. Open a document.
3. Press the Menu key and tap Go to Page. Enter a page number to go and tap Ì.
4. Press the Menu key and tap Word Search. Enter a word and tap the icon on the right side of the search box to see the word that you have searched for in the next sentence or page. Tap Done if you want to stop searching for the word.

What is NFL Mobile, and how do I use it on my Pantech Breakout?

Keep your head in the game with NFL Mobile only from Verizon. NFL Mobile is your exclusive mobile source for live game videos, live game audio, news, highlights and more. Data charges apply when downloading and using NFL Mobile. To use this app, go to NFL Mobile from the Apps list and download it to your phone. Register your account of NFL, and the app will automatically send you a text message about the games you are interested in.

What is NFS Shift, and how do I use it on my Pantech Breakout?

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Need for Speed Shift is a long-running racing game. To use this app, go to NFS Shift from the Apps list and download it to your phone. 

[Note] This application needs microSD card for downloading resource files.

What is Talk, and how do I use it on my Pantech Breakout?

Talk is an instant messaging service provided by Google™. To use Talk, go to Talk from Applications list and sign in to your Google account. 

To change your profile:

1. Tap the highlighted bar on the top of the screen where your Gmail address is displayed. 
2. Tap the Status bar to change your status or enter your custom status in the message box. (You can clear custom messages by pressing the Menu key and tapping Clear custom messages.)
3. Tap My picture to select a picture from your Gallery. Tap Done.

To add friends and start conversations:

1. Press the Menu key on Talk home screen and tap Add friend. 
2. Enter the user name of the friend you want to add and tap Send invitation. 
3. When a friend accepts your invitation, it will be notified and appear on the list at Talk. 
4. To start a chat, tap one of the friend, enter a message and tap Send. 
5. Press the Menu key, tap Add to chat if you want another friend to join the conversation. 
6. To switch to other active chats, press the Menu key, tap Switch chats and select the chat you want to go to. 

For general and notification settings:

1. Press the Menu key on Talk home screen and tap Settings. 
2. Tap Automatically sign in if you want to remain signed-in for Talk. 
3. Tap Mobile indicator if you want your friends to see that you are on a mobile device.

Can I get a refund for a purchased application?

Yes. You can claim for refund within a short time after your purchase (e.g. within 15 minutes after your purchase): 

1. Go to Market application, press the Menu key and tap My apps. 
2. Select the application you would like to get refund from the downloaded applications list that appears on My apps.
3. When you get a refund, your credit card is not charged and the application is uninstalled from your phone.

[Note] Refund policy is prescribed by Google™ or the developer of the application, and Pantech is not responsible for processing the refund for paid applications. 

Can I move applications to the microSD card with my Pantech Breakout?

Yes. To move saved applications to your microSD card:

1. Press the Menu key at Home screen and tap Settings > Applications > Manage applications.
2. Touch the desired application from the category of Downloaded or All list to view the Application info.
3. Tap Move to SD card under Storage.

[Note] Applications may be movable or unmovable to microSD card depending on their property. If Move to SD card is not highlighted, it means the application is only stored in internal memory of your phone. Related widgets may disappear from the Home screen once you change the storage location of the application. 

Can I reinstall a paid application without being charged again?

Yes. All previously downloaded applications are listed and available for download (without being charged again in case of payable applications) at below address: 

1. Go to Market application. 
2. Press the Menu key and tap My apps to view the list of downloaded applications on your phone.
3. Select the application you would like to reinstall on your phone. 

How do I adjust my in-call and ringer volume?

During a call, press the Volume keys up and down to change the speaker volume. From idle mode, press the Volume keys up and down to adjust the ringer volume.

How do I adjust the Bluetooth visibility options?

To change the Bluetooth visibility options on your phone:

1. Press the Menu key at the Home screen and tap Settings.
2. Tap Wireless & networks > Bluetooth settings > Bluetooth to turn it on. 
3. Tap Discoverable if you let other people to find and pair with your phone. Note that this status lasts for 60 seconds.

How do I assign a ringtone to a contact?

To assign a ringtone to a contact:

1. Go to Contacts. Touch and hold on a contact you want to customize the ringtone.
2. Tap Options from the pop-up menu and tap Ringtone.
3. Choose a ringtone from the list and tap OK.

If you want to set one of your songs from the microSD card as a contact ringtone:

1. First add a music file to your Ringtone list. To do this, refer to the Answer for 'How do I set a ringtone for all incoming calls?'.
2. Then, follow the steps for 'To assign a ringtone to a contact'.

How do I change the camera settings such as resolution, brightness and special effects?

Run Camera application, press the Menu key and at the camera viewfinder, tap any of the below options to configure camera settings:

1. Tap Function to give special effects or set the timer option. 
2. Tap the Shot icon to select shot modes. To enable different shot modes, you have to first set resolution to 640x480. 
3. Tap the Brightness icon to set brightness. 
4. Tap the Magnifier icon to zoom in or out on camera.
5. Tap Settings icon to select Resolution, turn on/off the Shutter Sound, choose the Focus mode and to Store location information as you take a picture using the GPS satellite.

How do I change the look of my applications list?

You can change the look of the Apps screen:

1. Touch Apps from the Home screen.
2. Press the Menu key and tap Edit. 
3. Tap Background to change the background image. Choose one and tap Save.
4. Tap Edit. Drag an application that you want to change the location of to your preferred space. You can also change applications on the launcher bar. If you want to hide an application, drag it to the icon on the right bottom of the screen. Press the Menu key and tap Exit Mode when you are done editing.

How do I check the application memory status?

You can check the memory status from Task Manager:

1. Long press the Home key and touch Task Manager.
2. Touch an application to view the memory status under the Running list.

How do I check the memory status of my microSD card?

To check the memory status of your microSD card, from the Home screen, press the Menu key and tap Settings > SD card & phone storage. You can check the Total space and Available space in your microSD card.

How do I configure the roaming settings?

To configure the roaming settings on your phone:

1. Press the Menu key from the Home screen. 
2. Tap Settings > Wireless & networks > Mobile networks.
3. Tap International Data Roaming to allow roaming services.

How do I connect/disconnect to a Wi-Fi network?

Make sure you have turned on the Wi-Fi and choose any of the below steps.

To connect to a Wi-Fi network:

1. Press the Menu key at the Home screen. Tap Settings > Wireless & networks > Wi-Fi settings.
2. Scroll down and navigate through the searched Wi-Fi networks. Select one and tap Connect. 
3. If it is a secured network, enter a correct password and tap Connect. 
4. Once you connect to a network, this configuration including the password is saved and will be remembered on your phone. 

In case you are using the WPS connection with your Wi-Fi Access Point (router):

1. Press the Menu key at the Home screen. Tap Settings > Wireless & networks > Wi-Fi settings > WPS connection.
2. If you choose the Button connection, press WPS button on your AP. 
3. If you choose the PIN connection, enter the PIN at your AP or system administrator web page. 

In case the wireless network you are trying to connect is configured for static IP addresses only:

1. Check with the system administrator to obtain an IP address assignment. 
2. Once you have the information, press the Menu key on the Home screen. 
3. Tap Settings > Wireless & networks > Wi-Fi settings. 
4. Press the Menu key and tap Advanced. Tap Use static IP and input the necessary information. 

To disconnect to a Wi-Fi network:

1. Press the Menu key at the Home screen. Tap Settings > Wireless & networks > Wi-Fi settings.
2. Scroll down and tap on the network you want to disconnect or remove the remembered configuration.
3. Tap Forget.

How do I copy files, music and video between my Pantech Breakout and PC?

You can synchronize music files between your phone and PC:

1. Make sure you have inserted a microSD card on your phone. 
2. Make sure your phone is not in USB debugging mode. Press the Menu key from the Home screen and tap Settings > Application > Development > USB debugging to turn it off. Make sure it is not highlighted. 
3. Connect your phone to PC using the data cable.
4. Drag down status bar > Select USB Settings > Popup will appears > Select Windows media sync > Tap ok > Confirm dialog will appears > Tap ok.
5. Open Windows Media Player on your PC. 
6. From the menu bar, select Sync tab > More Options > Device. Select "Pantech ADR8995" from the list. 
7. Move files to transfer onto "Sync List" and click "Start Sync" to begin syncing with your microSD card. 

You can copy any files between your phone and PC:

1. Make sure you have inserted a microSD card on your phone. 
2. Connect your phone to PC using the data cable. 
3. If your phone is in USB debugging mode, tap and drag down the status bar on the top of your phone screen and tap USB Connected. 
4. If your phone is not in USB debugging mode, select USB Mass Storage from the pop-up menu that appers on your phone screen. 
5. Tap Turn on USB storage button to mount your microSD card on the phone. Tap OK. 
6. On your PC, go to My Computer and open the removable disk drive, where you will see a list of files same as in your microSD card. Open the folders and make desired changes.

[Note] In a mass storage mode, a few applications - Handy Memo, Music Player, Camera, Camcorder, Gallery, Document Viewer and others - that need the microSD card will not run.

How do I create and send a text message?

To create and send a SMS, go to Messaging application. Tap New message, input destination recipient in To field and your message contents in Type to compose field. When you are done, tap Send. 

To create and send a MMS, use the same above steps, but before you send, press the Menu key and tap Attach. Choose which you want to insert in your multimedia message and when you are done, tap Send.

How do I lock and unlock the screen/keys?

Lock the screen to protect information or save the usage of battery. To lock the screen and keys, press the Power button located on the right side of your phone. Display will turn off when locked. 

To unlock, press the Power button first and then drag the lock to the right. If you have set up a pattern or PIN lock, enter the unlock passcode.

How do I make a conference call?

To make a conference call:

1. Make the call first. 
2. Once connected, tap Add call on your phone screen, dial the second number and tap Call again. 
3. When connected to the second call (first call is temporarily placed on hold), tap Merge calls on the screen. 

How do I modify the date and time?

You can automatically receive the network date and time to your phone. 

1. Press the Menu key from the Home screen.
2. Tap Settings > Date & Time. Tap Automatic to turn it on. 

You can also manually select your date and time:

1. Press the Menu key from the Home screen.
2. Tap Settings > Date & Time. Tap Automatic to turn it off. 
3. Tap Set date and modify the date. 
4. Tap Select time zone and choose your region or Set time and modify the time.

How do I move picture/video files to a different folder?

You can search for a file management application from Market and download it to your phone.

How do I pair my Pantech Breakout with another Bluetooth device?

Make sure you have turned on the Bluetooth and follow the below steps:

1. Press the Menu key at the Home screen an tap Settings. 
2. Tap Wireless & networks > Bluetooth settings.
3. Tap Scan for devices to search for surrounding Bluetooth devices.
4. Scroll down and navigate through the Bluetooth devices. Select one and tap Pair.
5. If required, type the PIN and tap OK.

How do I record a video?

While in the Camera preview mode, tap the mode change control on the top right corner to switch between camera and video camera mode.

How do I search for the available Wi-Fi networks or manually add a network?

Make sure you have turned on the Wi-Fi and choose any of the below steps.

To search for the available Wi-Fi networks:

1. Press the Menu key at the Home screen. Tap Settings > Wireless & networks > Wi-Fi settings. 
2. You will find the list of available Wi-Fi networks around you, which is updated every few seconds.
3. If a network you are looking for is not found on the list, press the Menu key and tap Scan to manually update the list. 

To manually add a Wi-Fi network:

1. Press the Menu key at the Home screen. Tap Settings > Wireless & networks > Wi-Fi settings. 
2. Scroll down to the bottom and tap Add Wi-Fi network.
3. Enter the Network SSID, select the security type and tap Save.

How do I send my picture/video files to another device via Bluetooth?

To send your files to another device via Bluetooth:

1. Go to Gallery from the Apps list. 
2. Tap the folder that has pictures or videos that you want to send.
3. Tap menu key, and you will see the check boxes on thumbnails of pictures and videos.
4. Select and tap the pictures or videos you want to share.
5. Tap Share > Bluetooth.
6. Select and tap a device among those paired with your phone. The other device will receive a message to accept the file. 
7. Follow the on-screen prompts on both products to complete the transfer.

How do I set a ringtone for all incoming calls?

To set the classic ringtone for all incoming calls:

1. Press the Menu key at the Home screen. Tap Settings > Sound > Phone ringtone. You can also go directly to Sound settings from the status bar. Touch on the top of the Home screen and drag the status bar down. Tap the arrow on the top right corner to see the full bar. Tap Sound Setting.
2. Choose one from the ringtones list and tap OK.

To set the music file in your microSD card as ringtone:

1. Go to Music from the Apps list. 
2. Touch and hold the song you want to set as ringtone and tap Set as ringtone.
3. Once you have set a music file in your microSD card as a ringtone, that song will be added to your Ringtones list.

How do I set up a custom ringtone for SMS, MMS, email, etc.?

To set a custom ringtone for SMS and MMS:

1. Go to Messaging application, press the Menu key and tap Settings. 
2. Scroll down to the bottom of menu list and tap Select ringtone. 
3. Choose a ringtone that you want to assign for SMS and MMS message. 

To set a custom ringtone for incoming emails:

1. Go to Email application, press Menu key while you are at Inbox.
2. Tap More and tap Account settings. 
3. Scroll down to the bottom of menu list and tap Select ringtone. 
4. Choose a ringtone that you want to assign for Email. 

[Note] If Notifications or Email notifications is not selected, Select ringtone menu will be deactivated.

How do I set up airplane mode?

Airplane mode helps you turn off all of your wireless connections. This can be convenient on flight:

1. Press and hold the power button on the top right side of your phone. 
2. Tap Airplane mode to turn it on. 

[Note] Airplane mode will deactivate the cellular signal, Wi-Fi, Bluetooth and GPS functions all at once. However, you can manually turn on each function for your preference.

How do I set up the Weather application?

You can get the weather information of cities you would like to choose yourself:

1. Go to Weather application from the Apps list. 
2. Tap Add new city and type the name of city which you would like to know the weather of and select from the list. (You can add multiples cities.)

To display the weather information of the city you selected:

1. Touch and hold on the Home screen. 
2. Tap Pantech Widgets from Add to Home screen.
3. Touch Weather and Drag & Drop to Home screen.
4. Tap a style and select a city from the list you created through Weather application. 

To have the weather information update automatically as you change locations: 

1. At the Home screen, press Menu key. 
2. Tap Settings > Location & security. Turn on Use Google Location Services. 
3. Go back to Home screen and long-press it.
4. Tap Pantech Widgets from Add to Home screen.
5. Touch Integrated Clock and Drag & Drop to Home screen.
6. Choose the first style type.
7. Tap the bottom of widget that appears on the Home screen to show the detailed weather information on your location. This information should automatically update as long as Google Location Services is enabled.

How do I share with friends pictures saved on my Pantech Breakout?

To share images with friends: 

1. While you are viewing a picture, tap Menu > Share. When you have captured an image, just tap Share.
2. Select via what application you want to share the image (Bluetooth, V CAST Media Manager, Picasa, Online Album, Net Media, Gmail, Email and Messaging) and follow the prompts. 

[Note] To upload your picture on Picasa web albums, make sure you have registered your Google account on Picasa, If you have not, visit the Google website from a computer, register your Google account to Picasa and then, re-sign in to Google on your phone. To do this, you may have to remove the previous Google account and re-set up on your phone.

How do I stop applications from running in the background?

To stop any application from running in the background:

1. Long press the Home key at the Home screen.
2. Tap Task Manager. 
3. Find out what applications are running in the background and tap the application you want to block. Tap End. 

How do I turn on/off the Bluetooth function?

To turn on or off the Bluetooth on your phone in easy way:

1. At the Home screen, tap the status bar on the top and drag it down. 
2. Tap the Bluetooth icon if you want to turn it on. Tap it again to turn it off.
3. The Bluetooth icon color turns green when the function is on and dark when it is off.  

To turn on or off the Bluetooth in Settings:

1. Press the Menu key at the Home screen. Tap Settings > Wireless & networks.
2. Tap Bluetooth or Bluetooth settings to turn the Bluetooth function on or off.

How do I use the Voice Dialer on my Pantech Breakout?

Go to Voice Dialer from Apps list. Wait until you see Listening on the screen and say a command. 

[Note] Examples of commands are shown on your screen to give instructions. Please say Call in front of person names, Dial in front of numbers and Open in front of application names. 

How do I watch YouTube?

Enjoy YouTube™ with my Pantech Breakout. Go to YouTube from the Apps list:

To watch a video:

1. Select a video to watch from the shown list. 
2. Tap the magnifying glass on the top right corner of the screen to search for a wanted video.
3. Press the Menu key and tap Browse. 
4. Choose a category and select a video to watch. (Tap This week on the top right corner to determine  the upload period.)

To upload a video:

1. Press the Menu key on YouTube home screen and tap Upload. 
2. Select a video to upload, set a title and tap Upload.
3. While the video is being uploaded, tap on the top of the screen and drag it down. Tap Uploading to see the status of the upload. 
4. Press the Menu key to Pause uploads, Resume uploads. Tap the video on the top of the screen and tap Cancel if you want. 

To manage your YouTube account:

1. Press the Menu key on YouTube home screen and tap My Channel. 
2. Sign in with your Google account or tap Add account. If you don’t have a YouTube account, visit www.youtube.com to find out more. 
3. Tap each item for your account including Uploads, Favorites, Playlists and Subscriptions. 

To adjust YouTube settings:

1. Press the Menu key on YouTube home screen and tap Settings.
2. You can select High quality option in watching video, adjust Caption font size, Clear search history and set an option to filter videos that contain restricted contents. 

[Note] YouTube content on phone is designed for phone only and does not stream through HDMI cable connection.

What do I need to purchase an application from Market?

To purchase an application, you need to establish a Google Checkout account that requires your Google account and in addition, your billing information. You can choose between the following options to do this:

1. You can visit http://checkout.google.com on your computer to establish a Google Checkout account. 
2. You can enter your billing information as you purchase an item from Market for the first time on your phone. This information including your password will be saved on your phone, so you do not need to enter it the next time. For this reason, you should secure your phone with lock to block others from using it without your permission. 

What is Amazon Kindle, and how do I use it on my Pantech Breakout?

The Amazon Kindle is an e-book reader developed by Amazon.com which uses wireless connectivity to enable users to shop for, download, browse, and read e-books, newspapers, magazines, blogs, and other digital media. 

To use this application:

1. Launch the Amazon Kindle in the Apps list.
2. Register with e-mail address/amazon password. This account is same with your 'amazon.com' account information.
3. Select a book if you want to read. 
4. Buy a new e-book at Kindle store. You can find this store by pressing the Menu key. 
5. Download the books you bought via other devices (PC, Kindle device, etc) in Archived Items. You can find this by pressing the Menu key. 

What is Android pattern lock, and how do I set it on my Pantech Breakout?

You can protect your phone from unauthorized use by locking with your own Android pattern lock. 

1. Make sure you have set up your Google account to sync with your phone first. When you forget the unlock pattern, your Google account information will be the only key to unlock the phone. 
2. Press the Menu key from the Home screen. 
3. Tap Settings > Location & security > Set up screen lock > Pattern. 
4. Draw your own lock pattern (Press the Menu key for help) and confirm it. 
5. Tap Use visible pattern if you want the phone to show your trace as you draw your unlock pattern. 
6. Tap Use tactile feedback if you want the phone to vibrate as you draw your unlock pattern.

What is Blockbuster, and how do I use it on my Pantech Breakout?

You can download and watch the latest movies from Blockbuster right on Pantech Breakout with this preloaded app. Choose from hundreds of movies, from cinema classics to the hottest new releases.

To use this application,

1. Launch the Blockbuster.
2. To get rental or purchase service, you need a Blockbuster.com account and a credit card on file. Create an account and sign in.
3. Tap Browse. Navigate through the movies and touch one you would like to watch.
4. Choose On Demand, By Mail or In Store to rent or purchase for downloading the movie.

What is Books, and how do I use it on my Pantech Breakout?

Books is an e-book reader application, where you can browse, shop, download and read e-books from Google Books. You must register at least one or more Google accounts to use this application.

To use this app:

1. Go to Books from the Apps list.
2. Log in with your Google account. 
3. Find and read the e-books saved on your phone. 
4. Tap Get eBooks on the top right corner to browse and download e-books from Google eBooks store for free or charge.

What is City ID, and how do I use it on my Pantech Breakout?

City ID displays the City & State of an incoming call. You can have a 15 day free trial, and then a subscription fee is required to continue the service.

What is Downloads, and how do I use it on my Pantech Breakout?

Downloads is where the images and music files that you downloaded while browsing the internet are saved.

What is Google Search, and how do I use it on my Pantech Breakout?

You can search for a keyword within Web, Amazon Kindle, Market Apps, Contacts, Messaging, Slacker and Voice Search using Google Search:

1. Tap on the search tool bar located at the top of the Home screen
2. Enter your keyword and tap Go to search for the keyword. 

You can select the locations you want to search within your phone:

1. Tap the "g" icon on the left of Google Search tool bar. 
2. Tap on the settings icon on the top right side of your screen.
3. Select the applications you want to assign as Searchable items. 

For more Google Search settings, press the Menu key while you are on Google Search home page and tap Search settings > Google search.

What is Maps, and how do I use it on my Pantech Breakout?

Maps powered by Google™ offers useful information based on your region. 

Before using this app, make sure you are connected to a Wi-Fi or 3G network and in addition, GPS satellites for collecting accurate information on your location: 

1. Press the Menu key at the Home screen.
2. Tap Settings > Location & security > Use wireless networks and/or Use GPS satellites.

To use Maps application:

1. You can first find out where you are currently on Maps. 
2. Tap on the search box and enter the keyword to search for the locations. If there many results found, tap the icon on the bottom left of your screen to view the results list. Tap to choose one to view related information on that location (e.g. contact address and number, directions, reviews and more).
3. Tap the Places icon next to the search box to simply find locations near you by category (e.g. Restaurants, Cafes, Bars, Hotels, etc.).
4. Tap the Layers icon next to Places icon to add various layers on your map (e.g. Traffic, Satellite, Terrain, etc.)
5. Any time you tap the compass icon next to Layers icon, it will bring you back to your current location on map.
6. Press the Menu key while you are viewing map to view Directions and Starred Places. You can also adjust setting and clear map tile cache. 

[Note] Using GPS satellites signal requires high power consumption; when you are not using it, please turn it off to save battery power.

What is Market?

Market is an application that links to the Android Market™ where an Android user can download all the kinds of applications (for free or payable).

[Note] You need at least one Google account (active user ID and password for Gmail) on your phone to access Market. If you already have a registered account, sign in. If you do not have an account, create one first and sign in.

What is Mobile Hotspot, and how do I use it on my Pantech Breakout?

Pantech Breakout can offer the internet connection to other devices around you by becoming a Wi-Fi hotspot. Make sure to turn off the Wi-Fi network connection; Wi-Fi network and Mobile Hotspot cannot run at the same time.

Becoming a Mobile Hotspot for 3G network:

1. Go to Mobile Hotspot from the Apps list. 
2. Check Activate. If a Wi-Fi network is active, tap Turn Wi-Fi off.
3. Tap Continue in the screen on the 3G mobile hotspot feature.
4. Tap Continue in the screen on the calling plan.
5. Tap Turn on Mobile Hotspot.

What is Mobile IM, and how do I use it on my Pantech Breakout?

Mobile IM is a preloaded instant messenger application to use AIM, Windows Live, Yahoo on my Pantech Breakout.

To use this application,

1. Go to Mobile IM from the Apps list.
2. Choose a messenger service you want to use.
3. Sign in and enjoy the instant messaging. 

What is Navigation, and how do I use it on my Pantech Breakout?

Make sure you have turned on the GPS function before using Navigation. 

To search the destination:

1. Go to Navigation from the Apps list.
2. Tap Speak Destination or Type Destination to search the destination. Select a destination from the search results when there are many possible destinations.

To find directions:

1. Go to Navigation from the Apps list.
2. Tap Accept on the screen on caution if you agree. 
3. Tap Get Directions if the navigation service is not available in your region.
4. Enter the name of the End point or tap the icon next to the search box and tap Point on map to manually set an End point on the map. 
5. Choose the transportation type and tap Go.

To check the traffic conditions:

1. Press the Menu key while you are running Navigation and the Route Info. 
2. Flick the screen along the suggested route to the destination. Depending on the traffic conditions, the road appears in green (good), yellow (congested) or red (jammed).

What is Net Media, and how do I use it on my Pantech Breakout?

Net Media enables you to use, share and enjoy media files between DLNA-enabled devices (e.g. computer, TV, etc.) while the Wi-Fi feature is activated. Make sure to activate the Wi-Fi network on your phone. The DLNA-enabled devices also must be connected to the same Wi-Fi network with your phone. 

To initiate Net Media:

1. Go to Net Media from the Apps list. The server is automatically linked.
2. Press the Menu key and tap Server list to check the available servers list.
3. Tap the desired server from the list to download.

To play media files on another device:

1. Run Net Media first.
2. Tap My phone. You can see the player list that includes devices which can play contents.
3. Select a device and tap Save. Now the selected device is set as a player.
4. Tap Photos, Songs or Videos that you want to play.
5. Tap the media file to play. 

To play files from your phone on another device:

1. Go to Gallery from the Apps list.
2. Touch and hold files to share and tap Share.
3. Tap Net Media.
4. Tap Remote if you want to play files on another device such as TV, PC and laptop.
5. Tap Upload if you want to upload files to another device, tap the upload server and follow the prompts.
6. Tap Print if you want to print files using another device and follow the prompts.

To download/upload media files:

1. Run Net Media first.
2. Press the Menu key and tap Multi select.
3. Check the files you want to download and upload.
4. Press the Menu key and tap Download or Upload. A pop-up window appears showing the downloading and uploading progress.

What is News and Weather, and how do I use it on my Pantech Breakout?

News and Weather offers news in various field and weather information in your region. 

To view weather information:  

1. Go to News and Weather from the Apps list.
2. The weather information on your current location is provided by default on weekly basis. 
3. Tap in the middle of the screen to check the weather forecast throughout the day. 
4. Scroll your finger to the left or right to see weather information for a certain time of the day.

To view news information:

1. Go to News and Weather from the Apps list.
2. Tap the news category next to Weather tap on top of the screen to view articles by category.  
3. Select an article if you want to see the full story.

To customize the app:

1. Press the Menu key at News and Weather home screen and tap Settings. 
2. Tap Weather settings to change the location you want to obtain weather information and/or to change the units to show. 
3. Tap News settings to manage news topics and/or prefetch articles. 
4. You can add your own topic of interest in Select news topics > Custom topic. Enter the title and tap OK. You can see articles related to the title.

What is Rhapsody, and how do I use it on my Pantech Breakout?

With Rhapsody, you can always hear the music you're into, with over thirteen million songs and every genre to choose from. The Rhapsody even lets you download playlists directly to your device, so you don't need an active connection and you'll save battery life compared to streaming. Also, you can listen while you text, browse and run other applications. To use this app, go to Rhapsody from the Apps list and download it to your phone.

[Note] You need to pay for the service or you can get free trial, also you can pay by your Verizon account.

What is Slacker, and how do I use it on my Pantech Breakout?

Slacker Radio is a free, totally customizable radio with over 100 genre stations. Listen to free personalized radio on your Pantech Breakout. Listen to over 100 expert-programmed radio stations or create your own custom stations from millions of songs. With a Slacker Radio Plus or Slacker Premium Radio subscription, you can store your favorite Slacker stations on your phone and listen even when you don’t have a wireless or Wi-Fi connection. To use this app, go to Slacker from the Apps list and register an account.

What is Swype in messaging?

Swype is a fast and easy way to write a message in the touch screen mode. To use Swype:

1. Touch and hold the screen when you compose a message, tap Input method and tap Swype.
2. When the virtual keyboard appears, tap the ? icon on the bottom left. 
3. You can tap Tutorial or More tips to learn how to use Swype or tap Options to configure Swype settings. 

What is Task Manager, and how do I use it on my Pantech Breakout?

Task manager shows the list of running applications and memory, network and CPU status of device. Using the Task Manager, you can end the process of applications running in the background to save the battery.

What is the extended Home screen, and how can I edit it?

Your Pantech Breakout provides seven different screens where you can arrange items for your preferences. You can change the number of extended Home screens if you want:

1. Press the Menu key from idle mode and touch Edit.
2. If you want to rearrange the Home screen, touch and hold a Home screen and drag it to the desired location. 
3. If you want to delete a Home screen, drag it to the trash on the bottom of the screen. You can delete the Home screens until there are two Home screens left. Touch + icon on the bottom of the screen to add an empty screen. 
4. Press the Menu key and tap Save if you finish editing the Home screen. 

What is the number of downloadable applications on my Pantech Breakout?

You can download as many applications as you want unless the total size of downloaded applications does not exceed 500MB, which is the internal memory size of my Pantech Breakout. Usually when the phone is booted up, the acutal user memory size is 350MB. When this size is left for less than 10%, your phone will not download any more application. You can move your applications to microSD card. 

What is TuneWiki, and how do I use it on my Pantech Breakout?

TuneWiki is social network music player with free full lyrics and album art. Share the comments for the songs with your friends and find people, who enjoy the song you hear now with Google map. TuneWiki also provides full free songID service and the top chart of your country and the world. To use this app, go to TuneWiki from the Apps list.

What is VZ Navigator, and how do I use it on my Pantech Breakout?

VZ Navigator is a GPS navigation service provided by Verizon Wireless. This application requires data usage for download and use which will be billed to your account according to your plan, feature or bundle. To use this app, go to VZ Navigator from the Apps list.

What music file formats can I play on my Pantech Breakout?

Pantech Breakout can play various types of files: MP3, WMA, M4A, AAC, AAC+, MIDI, WAV, and OGG Vorbis, etc.

Where are my applications saved by default on my Pantech Breakout?

All applications are by default saved in the internal memory of your phone. Touch Apps from the Home screen to view the list of all applications.

To view only the list of applications downloaded from Market, go to Market, press the Menu key and tap My apps.

Where can I find more information about Android, Market and Google? applications?

For more information about Android, Market and Google™ applications, please visit:

Will the media link in the browser play on my Pantech Breakout?

If you click the media link in the browser, you are able to select between the two applications, Movie and Media player to play the music/video file. 

[Note] Some files may not be supported by either Movie or Media Player. Please download from Market the compatible media player with the file type you are trying to play.

How do I access the camera on my Pantech Breakout?

Go to Camera from the Apps list to launch the application. There Is also a shortcut key sited on the right side of your phone.

[Note] Multimedia applications such as Camera, Camcorder and Music Player can only be used with the microSD card inserted in your phone. Please always have a microSD card ready on the phone before launching multimedia applications.  Your phone supports removable microSD card up to 32GB capacity.

My device would not power on.

In case your device would not power on, please try any of the steps below: 

1. Check if the battery is drained. Charge your battery for a few minutes then try power on again.
2. Remove any debris or residue found on device or battery terminal with a soft and dry cloth. 
3. Check if the battery is seated correctly on the device. 
4. Press the Power button for at least 2 seconds to make sure you turn off the device. 

Where can I find the software information for my device, and can I self-upgrade?

The latest software for your device is not available online. You can find your device software information in Menu > Settings > AT&T software update > Check for updates. If a new version is available for download, please update your device. 

[Note] When downloading the software, we highly recommend you to connect to Wi-Fi network instead of using 3G network in order to fasten the download speed and avoid the heavy charges for using 3G data services. 

What is a hard reset and how can I do it?

If your device has a problem not responding or slowing down, you may try a hard reset by removing and reinserting the battery. 

If you would like to erase all data on your device, please do a Factory data reset. To do this, go to Settings. Tap Privacy > Factory data reset > Reset device > Erase everything. We recommend you back up your data before doing Factory data reset because it will delete your Google account information and all downloaded applications on your device including ringtones. However, factory data reset will not erase the data saved on the SIM card and microSD card. 

Battery seems to drop really quickly. What can I do to conserve power?

Please make sure your battery is charged fully before use. Nevertheless, some features such as playing the media files, using camera or camcorder, running applications in the background, constantly syncing email and using Wi-Fi or Bluetooth, can drain the battery more quickly than usual. 

Below suggestions would help conserve the power:

1. Close all applications running in the background when not in use. 
2. Close all applications before turning the display off. 
3. Try not to use certain features for continuous time (camera, camcorder, email syncing, browser, etc.)
4. Turn off Wi-Fi and Bluetooth when not in use. 
5. Turn off the connection to GPS satellites when not in use. 
6. Adjust to shorter delay time for the screen to automatically turn off.
7. Lower the display brightness.
8. Stay in the area of good signal coverage while using the device. 
9. Always charge with the Pantech authorized AC charger. 

Files cannot be moved or saved onto microSD card of my device.

Please try any of the steps below:

1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it on again and turn on your device. 
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices PC may not be recognized in your device.
3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device. 
4. Format microSD card before moving any files to it. Format is only enabled when microSD card is inserted in your device and unmounted.
5. If the file size to move or save onto your microSD card is too big, it takes longer time. 

What kind of connections can I use to connect my device to a PC?

You can use a USB data cable to connect the Pantech device to your PC, or you can use Wi-Fi or Bluetooth if your PC is compatible.

I cannot hear and/or be heard from the other side.

If Mute icon is pressed during the call, you cannot hear or be heard from the other side. Please deactivate the Mute function.

What is Pantech's PC Suite?

PC Suite enables communication between your device and compatible PC. Pantech PC Suite is the Windows based program that enables you to manage your device while connected to a compatible PC. For example, you can sync your outlook contacts with your phone's contacts using Pantech PC Suite.

My device would not access to the internet.

Check if Wi-Fi or 3G services are enabled in order to access the internet. These icons should be displayed on the top right side of your screen.

Error messages appear when I plug my device into PC using USB data cable.

Please download the compatible PC Suite with your Pantech Crossover and then connect to the PC:

1. Go to www.pantechusa.com and find the compatible PC Suite for you model.
2. Download and install the PC Suite and open it on your PC. 
3. Connect your device to the PC with the USB data cable. 
4. Wait until your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification. 
5. When this is correctly intalled, your device will automatically open the Data Manager application and appear Connected. 
6. You can now make the desired changes via PC Suite. 

[Note] PC Suite for the Pantech Crossover works with Windows 2000 or XP family, Windows7 and Vista 32 bit. Your PC must have minimum 300MB of free disk space to install PC Suite. 

Touch screen is not responsive or responsive but not as I intended.

Please try any of the steps below if your device screen is not responsive:

1. Check if the screen lock is set up. 
2. If your device has a capacitative screen, tap it using finger tips. Touch pen does not work.
3. If the screen or finger touching the screen is wet, it can cause a failure.
4. Some applications make touch screen not responsive. 
5. Protective film on touch screen may make touch screen less responsive.
6. Your device may become slow, if you are running many applications at the same time. Pleae close all applications, go back to Home screen and try again. 
7. Turn off your device, remove and insert the battery again. Turn the device on and check if the screen is responsive.

My device gets hot when in use.

If your device is in use for prolonged periods of time (e.g. talking on the device, playing music or video, browsing the web, running applications or charging the battery), it may become warmer than when in standby mode. In most cases, this condition is normal and therefore not a failure of the device.

I was using the Android pattern lock and have forgotten the unlock pattern.

You are allowed to enter a pattern for five times and after that, you will be asked to wait for 30 seconds before you can try again. If you continuously enter the wrong pattern, your device will be permanently locked and only be unlocked with your Google account. In case you have forgotten the unlock pattern:

If you cannot recall the unlock pattern and has the Google account set up on your device, tap OK > Forgot Pattern? on the bottom of your screen. Sign in with your Google account and create a new unlock pattern. If you know your Google account address, but have forgotten the its password, please visit http://www.gmail.com on a computer. From the Gmail login page, click on the Can't access your account? and follow the prompts to have Gmail send you a password change request link to your other email address. When you have received a new login information, use that information to unlock your device following steps above.

If you cannot recall the unlock pattern and does not have the Google account set up on your device, there is no way to unlock the device. Please return your device to obtain repair or replacement service. Make sure to check with your carrier or Pantech technical support center if your device is eligible for warranty service. 

[Note] Please try not to set up a complicated unlock pattern that is easy to forget. Your device will be still locked when restarted.

What is a SIM card?

The SIM card is the Subscriber Identity Module card that you receive with your device upon activation. It contains your network registration information and PIN code. The SIM card is physically installed in your device and one of its primary functions is to identify your device uniquely - apart from all other devices on the carrier's network.

Camera does not take a picture and/or videos.

Please try any of the steps below, if your camera does not work:

1. Make sure you have inserted and mounted microSD card onto your device. Camera only takes pictures with microSD card.
2. Check if camera lens is dirty and clean the lens with a soft, dry cloth first. 
3. Check if a seal is attached on the lens, please remove. 
4. Take a picture in an area of adequate light and reamin still until the shutter sound is gone to avoid taking faded picture.

Compass would not work correctly.

When Compass does not work correctly, hold your device and draw a 8 for 5 times in a non-magnetic environment. Make sure to use only your wrist.

[Note] There is no setting or application to adjust the digital compass sensor. While drawing 8, it will automatically make correction.

My device has a weak Wi-Fi signal and fails to connect to a Wi-Fi network.

Make sure you are in a Wi-Fi service area and covered with strong Wi-Fi signal. The number of bars in Wi-Fi icon shows the signal strength. 

1. Try access the internet near the Wi-Fi access point (router).
2. Visit the AT&T Wi-Fi Hot Spots saved at Bookmark in the web. Find the AT&T Wi-Fi Hotspot locations near your site. 

If the problem is not solved, try any of the steps below:

1. Check if Wi-Fi connection is turned on in Menu > Settings > Wireless & network settings. 
2. Check if the password is correct. If a wrong password is configured, tap Forget network after selecting Remembered or Disabled network to remove configuration. After that, input the correct password and tap Connect again.
3. Wi-Fi connection may fail by a possible radio interference with Bluetooth signal. Turn off Bluetooth and try connecting to Wi-Fi again. 
4. The wireless network you are trying to connect may be configured for static IP addresses only. Check with the system administrator to obtain an IP address assignment. Once you have the information, go to Menu > Settings > Wireless & networks > Wi-Fi settings. Press Menu key > Advanced. Tap Use static IP and input the information. 
5. Turn power off your AP (router) and the device. Turn on your AP first and wait for 1 minute before you turn on your device to re-connect to Wi-Fi. 
6. Your AP (router) may require WPS connection. To do this, go to Settings > Wireless & networks > Wi-Fi settings > WPS connection. If you choose Button connection, press WPS button on your AP. If you choose PIN connection, enter PIN at your AP or system administrator web page. 

[Note] If too many people are connected to one Wi-Fi network, your device may fail to access Wi-Fi due to congestion.

My device is frozen or locked-up. What can I do?

Try to power cycle your device using the normal on-off button or icon. If this doesn't work, you can force a hard reset by removing the battery, reinserting it, and turning the device on again. For devices with an internal battery which is not removable by the end user (e.g. Pantech P4100 Element tablet), please refer to the FAQs for your specific device.

How long should it take to charge my battery?

Charging time varies for each device. Charging time will also vary depending on the battery's voltage when charging is started. Generally speaking, for all batteries and all battery conditions, a full charge should be completed in less than 4 hours using the Pantech AC charging adaptor. If you are charging with a USB cable connected to a PC, the time to achieve a full charge may be longer. In either case, it will take longer than usual if you use the device while charging.

[Note] If the battery level is 10% or below, charging with AC adaptor is highly recommended. For Tablets and Smart Phones which usually carry a high capacity battery, you should use the Pantech AC charging adaptor for the best possible performance.

I am not able to download PC Suite or it would not open correctly on my PC.

In case the PC Suite is not working correctly on your PC:
1. Make sure your device is disconnected from the PC first.
2. Uninstall the PC Suite from your PC.
3. Go to www.pantechusa.com and find the compatible PC Suite for your model.
4. Download and re-install the PC Suite and open it on your PC.
5. Connect your device to the PC with the USB data cable.
6. Wait for your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification.
7. When this is correctly installed, your device will automatically open the Data Manager application and appear Connected.
8. You can now make the desired changes via PC Suite.

Keyboard and/or keypad is not working.

Some applications do not allow keyboard/keypad inputs. Try working keys in other screen, and if the problem does not go away, restart your device after disconnecting the battery.

My device does not read a microSD card installed in my device.

If your device would not read the installed micorSD card, try any of the steps below:

1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it on again and turn on your device. 
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices may not be recognized in your device. 
3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device. 
4. Try formatting microSD card. Format is only enabled when microSD card is inserted in your device and unmounted. 
5. If your device is connected to PC, device cannot access microSD card for PC to read it. Disconnect your device from PC and then try again. 

Applications are force closed down at once.

Applications may come to shut down altogether at once when you are running several applications simultaneously. This happens due to the memory capability of the device and is not a defect to be repaired or exchanged with new device. 

The camera image is faint, dark, too bright, grainy or fuzzy.

Please try any of the steps below accroding to your problem: 

1. If a photo is too dark or too light, adjust the Exposure Setting by selecting the Exposure icon (that looks like a sun) and changing the brightness level.
2. If the picture quality is grainy, adjust the Resolution Setting. 3 megapixel (2048x1536) images are optimal for best resolution. 
3. If a picture is not in focus, select Auto Focus mode in Camera Settings. 
4. Check if camera lens is dirty and clean the lens with a soft, dry cloth. 

My device appears to be connected to a Wi-Fi network, but cannot use the internet.

Please try any of the steps below:

1. Try a different URL or web page first. 
2. Turn off Wi-Fi and try connecting to the network again. 
3. Wi-Fi connection may fail by a possible radio interference with Bluetooth signal. Turn off Blueooth and try connecting to Wi-Fi again. 
4. If you are connected to a commercial Wi-Fi hotspot, try renewing the hotspot's DHCP lease.
5. Connection with your AP (router) may not be normal. Try reset your AP (router). Turn on your AP again and wait for 1 minute before you turn on your device to re-connect to Wi-Fi.

My device would not send and/or receive text messages.

If your device memory is full, it cannot send and/or receive text message. Please delete any meessages currently in your inbox and outbox to enable messaging. 

If the problem is not solved, please try any of the steps below: 

1. Check if you are in call service area.
2. Check if your device is set on Airplane mode. Undo it. 
3. Check if the SIM card is inserted correctly. 
4. Check if you have not blocked certain messages such as Advertisement or messages from Anonymous Sender in Messaging Settings. 

[Note] Text messaging is the feature provided from your carrier. You may have to add this feature to your plan and make a payment. At times, it may be disabled due to the problem on the carrier's end.

Display backlight turns off too soon.

You can adjust backlight turn off time in Menu > Settings > Display.

My device is unable to pair with a Bluetooth device.

If your device supports Bluetooth, your device has been basically tested and found to comply with the FCC and NAC. However, there is no gurantee that inteference will not occur in a paticualr installation. 

In case Bluetooth connection is not functioning correctly, please try any of the steps below:

1. Make sure Bluetooth is turned on your device.
2. Check if the Bluetooth device you would like to pair is fully charged. 
3. Make sure the Bluetooth device you are trying to pair is within 33 ft (10 meters) of your device. 
4. Scan for devices first and attempt to pair when the device is found.
5. Bluetooth connection may fail by a possible radio interference with Wi-Fi signal. Turn off Wi-Fi and try pairing with Bluetooth device again. 
6. Bluetooth devices currently connected to other devices may not support pairing with your device. Turn off the connection of the other Bluetooth device first and try pairing it with your device.

My device is frozen or locked up. What can I do?

Try to power cycle your device using the normal on-off button or icon. If this doesn't work, you can force a soft reset by removing the battery, reinserting it, and turning the device on again.

Audio quality seems poor.

Blocking the device part, where the internal antenna is embedded, may cause poor audio quality. Try not to attach a sticker or a protective film on the top of such part. Do not grab the device covering that part or touch it with finger or metal during the call. Please see where the internal antenna is embedded on your device from the user manual.

My device would not display attachments in MMS and/or emails.

Please try any of the steps below and then send a test email: 

1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error. 
2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates). 
3. Turn off the Wi-Fi and try a test email using 3G. If Wi-Fi is already off, turn on and try it. 
4. Try sending email using Gmail or other email account. It may be the problem of email service provider's end. 
5. Turn off the device, turn it on again and try sending a test email.

Pictures stored on my microSD card are not viewable in Gallery.

To display pictures stored on your microSD card using Gallery, make sure your device is not mounted as a USB storage device. (On the Pantech Crossover, turn off USB storage by tapping the Notification bar on top of your screen.) When connected to a PC and PC is reading memory, your device cannot access microSD card.

My device will not access the internet.

Check if 3G services are enabled in order to access the internet. These icons should be displayed on the top right side of your screen.

What kind of connections can I use to connect my device to a PC?

You can use a USB data cable to connect the Pantech device to your PC, or you can use Bluetooth if your PC is compatible.

Where can I find the software information for my device, and can I self-upgrade?

The latest software for your device is not available online. You can find your device software information in Menu > Settings > AT&T software update > Check for updates. If a new version is available for download, please update your device.

I am not able to download PC Suite or it would not open correctly on my PC.

In case the PC Suite is not working correctly on your PC:

1. Make sure your device is disconnected to the PC first. 
2. Uninstall the PC Suite from your PC. 
3. Go to www.pantechusa.com and find the compatible PC Suite for you model.
4. Download and re-install the PC Suite and open it on your PC. 
5. Connect your device to the PC with the USB data cable. 
6. Wait until your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification. 
7. When this is correctly intalled, your device will automatically open the Data Manager application and appear Connected. 
8. You can now make the desired changes via PC Suite. 

My device would not make and/or receive calls.

Make sure you are in the area with good cell signal. To ensure it, see the signal strength indicator on the top right of your device screen. 

If the bar is full, then please try any of the steps below:

1. Check if your device is set on Airplane mode. Undo it. 
2. Check if the SIM card is inserted correctly. 
3. After pressing the device number, make sure to press the dial icon.
4. Make sure not to block the device part where the internal antenna is located. Please see where the internal antenna is embedded on your device from the user manual. 

Display backlight is too dark or bright.

You can adjust backlight brightness in Menu > Settings > Display.

I have downloaded an application and it does not open.

Applications may contain internal errors and do not open on your device. You can contact the developer of that application to report the errors:

1. Launch Market on your device and Search for the application name. 
2. Scroll down to Developer Info. You will be able to send email to developer or visit developer website.

Music player does not give out sound.

Check if the Music Player is actually running and playing a file. Make sure your have not lowered the media volume to 0.

Error messages appear when I plug my device into PC using USB data cable.

Please download the compatible PC Suite with your Pantech Breeze IV and then connect to the PC:
1. Go to www.pantechusa.com and find the compatible PC Suite for you model.
2. Download and install the PC Suite and open it on your PC.
3. Connect your device to the PC with the USB data cable.
4. Wait for your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification.
5. When the software is correctly installed, your device will automatically open the Data Manager application and appear Connected.
6. You can now make the desired changes via PC Suite.
[Note] PC Suite for the Pantech Breeze IV works with Windows 2000 or XP family, Windows7, Windows 8,  and Vista 32 bit. Your PC must have minimum 300MB of free disk space to install PC Suite.

How long should it take to charge my battery?

Charging time varies for each device. Charging time will also vary depending on the battery's voltage when charging is started. Generally speaking, for all batteries and all battery conditions, a full charge should be completed in less than 4 hours using the Pantech AC charging adaptor. If you are charging with a USB cable connected to a PC, the time to achieve a full charge may be longer. In either case, it will take longer than usual if you use the device while charging.
[Note] If the battery level is 10% or below, charging with AC adaptor is highly recommended.

My device gets hot when in use.

If your device is in use for prolonged periods of time (e.g. talking on the device, playing music or video, browsing the web, running applications or charging the battery), it may become warmer than when in standby mode. In most cases, this condition is normal and therefore not a failure of the device.

Display does not go into landscape mode.

Make sure you permit the screen to auto-rotate in Menu > Settings > Display. 

[Note] Display does not rotate while on a call and if you are in Camera or S-Board application. 

External keys and/or Home button are slow to respond or not responsive at all.

If your external keys or Home button are slow to respond, it may be due to applications running in the background. Please close all applications, turn off your device, remove and reinsert the battery and turn on the device. If the failure continues after all, your device may be defective and requires a repair service. 

If an indivisual key is not functional, that key may be defective. and require a repair service. 

My device drops calls.

Your device could drop calls, if you are outside or far from the call service area. Please check the signal strength indicator on your device screen and move to the area with good coverage. 

Blocking the device part where the internal antenna is located, such as adding an attachment on it, touching it by finger or metal during the call, grabbing the device covering that part, may also drop the call signal. Please see where the internal antenna is embedded on your device from the user manual. 

My device has a poor GPS signal.

The GPS signal reception may be interfered by obstacles such as bridges, forests, rainy, foggy or cloudy weather, tunnels, high-rise constructions, mountains, etc. It also cannot penetrate through solid and non-transparent objects. Please avoid these objects or area when connecting to GPS satellites. 

My device seems slow when navigating between different screens, and applications. What can I do?

If your device seems slow, try any of the steps below to improve the speed:

1. Adjust the Animation setting in Display settings by choosing No animations.
2. Power cycle your device (turn it off, then on again) to free memory that may be lacking by applications running in the background. 

My device would not open or display a certain website.

If the website size is too big or requires certain technical specifications, it may not be viewable in your device.

[Note] The Pantech Crossover does not support Adobe Flash Player and thus, websites built on flash player are not displayed.

Display backlight turns off too soon.

You can adjust backlight turn off time in Menu > Settings > Display.

My device is unable to pair with a Bluetooth device.

If your device supports Bluetooth, your device has been basically tested and found to comply with the FCC and NAC. However, there is no gurantee that inteference will not occur.
In case Bluetooth connection is not functioning correctly, please try any of the steps below:
1. Make sure Bluetooth is turned on your device.
2. Check if the Bluetooth device you would like to pair is fully charged.
3. Make sure the Bluetooth device you are trying to pair is within 33 ft (10 meters) of your device.
4. Scan for devices first and attempt to pair when the device is found.
5. Bluetooth devices currently connected to other devices may not support pairing with your device. Turn off the connection of the other Bluetooth device first and try pairing it with your device.

My device would not make and/or receive calls.

Make sure you are in the area with good cell signal. To ensure it, see the signal strength indicator on the top right of your device screen.
If the bar is full, then please try any of the steps below:
1. Check if your device is set on Airplane mode. Undo it.
2. Check if the SIM card is inserted correctly.
3. After pressing the device number, make sure to press the dial icon.
4. Make sure not to block the device part where the internal antenna is located. Please see where the internal antenna is embedded on your device from the user manual.

What is a SIM card?

The SIM card is the Subscriber Identity Module card that you receive with your device upon activation. It contains your network registration information and PIN code. The SIM card is physically installed in your device and one of its primary functions is to identify your device uniquely - apart from all other devices on the carrier's network.

My device loses cell signal in an area with good coverage.

The signal strength indicator on your device screen may display fewer bars at times even when you are in the area of good coverage, but this does not mean that your device is picking up less signal than other devices because all devices are differently designed to display the cell signal. 

Do not cover or damage the device part where the internal antenna is embedded. It may be obstructing the device from better reception. Please see where the internal antenna is embedded on your device from the user manual. 

My device would not send and/or receive email.

Please try any of the steps below and then send a test email: 

1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error. 
2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates). 
3. Turn off the Wi-Fi and try a test email using 3G. If Wi-Fi is already off, turn on and try it. 
4. Try sending email using Gmail or other email account. It may be the problem of email service provider's end. 
5. Turn off the device, turn it on again and try sending a test email.

Applications are force closed down at once.

Applications may shut down altogether at once when you are running several applications simultaneously. This happens due to the memory capability of the device and is not a defect that needs to be repaired or exchanged with a new device.

Audio quality seems poor.

Blocking the device part where the internal antenna is embedded may cause poor audio quality. Try not to attach a sticker or a protective film on the top of this part. Do not grab the device covering that part or touch it with your finger or metal during the call. Please review the user manual to locate the internal antenna.

Camera does not take a picture and/or videos.

Please try any of the steps below, if your camera does not work:
1. Make sure you have inserted and mounted microSD card onto your device.
2. Check if camera lens is dirty and clean the lens with a soft, dry cloth first.
3. Check if a seal is attached on the lens, please remove.
4. Take a picture in an area of adequate light and reamin still until the shutter sound is gone to avoid taking faded picture.

Display backlight is too dark or bright.

You can adjust backlight brightness in Menu > Settings > Display.

External keys and/or Home button are slow to respond or not responsive at all.

If your external keys or Home button are slow to respond, it may be due to applications running in the background. Please close all applications, turn off your device, remove and reinsert the battery and turn on the device. If the failure continues , your device may be defective and require repair service.
If an individual key is not functional, that key may be defective and require repair service.

Files cannot be moved or saved onto microSD card of my device.

Please try any of the steps below:
1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it in again and turn on your device.
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices PC may not be recognized in your device.
3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device.
4. Format microSD card before moving any files to it. Format is only enabled when microSD card is inserted in your device and unmounted.
5. If the file size to move or save onto your microSD card is too big, it takes longer time.

I cannot hear and/or be heard from the other side.

If Mute icon is pressed during the call, you cannot hear or be heard from the other side. Please deactivate the Mute function.

Keyboard and/or keypad is not working.

Some applications do not allow keyboard/keypad inputs. Try using keys in other screens, and if the problem does not go away, restart your device after removing the battery.

My device does not read a microSD card installed in my device.

If your device does not read the installed microSD card, try any of the steps below:
1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it in again and turn on your device.
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices may not be recognized in your device.
3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device.
4. Try formatting microSD card. Format is only enabled when microSD card is inserted in your device and unmounted.
5. If your device is connected to PC, device cannot access microSD card for PC to read it. Disconnect your device from PC and then try again.

My device drops calls.

Your device could drop calls if you are outside or far from the call service area. Please check the signal strength indicator on your device screen and move to an area with good coverage.
Blocking the device part where the internal antenna is located, such as adding an attachment on it, touching it with a finger or metal during the call, or grabbing the device covering that part may also drop the call signal. Please see where the internal antenna is embedded on your device by reviewing the user manual.

My device loses cell signal in an area with good coverage.

The signal strength indicator on your device screen may display fewer bars at times even when you are in the area of good coverage, but this does not mean that your device is picking up less signal than other devices because all devices are differently designed to display the cell signal.
Do not cover or damage the device part where the internal antenna is embedded. It may be obstructing the device from better reception. Please see where the internal antenna is embedded on your device from the user manual.

My device seems slow when navigating between different widgets, screens, and applications. What can

If your device seems slow, try any of the steps below to improve the speed:
1. Adjust the Animation setting in Display settings by choosing No animations.
2. Power cycle your device (turn it off, then on again) to free memory that may be lacking by applications running in the background.

My device would not open or display a certain website.

If the website size is too big or requires certain technical specifications, it may not be viewable in your device.

My device would not send and/or receive text messages.

If your device memory is full, it cannot send and/or receive text messages. Please delete any messages currently in your inbox and outbox to enable messaging.
If the problem is not solved, please try any of the steps below:
1. Check if you are in coverage service area.
2. Check if your device is set on Airplane mode. If so, turn off.
3. Check if the SIM card is inserted correctly.
4. Check that you have not blocked certain messages such as Advertisement or messages from Anonymous Sender in Messaging Settings.
[Note] Text messaging is a feature provided from your carrier. You may have to add this feature to your plan and make a payment. At times, it may be disabled due to a problem on the carrier's end.

Pictures stored on my microSD card are not viewable in Gallery.

To display pictures stored on your microSD card using Gallery, make sure your device is not mounted as a USB storage device. When connected to a PC and PC is reading memory, your device cannot access microSD card.

The camera image is faint, dark, too bright, grainy or fuzzy.

Please try any of the steps below accroding to your problem:
1. If a photo is too dark or too light, adjust the Exposure Setting by selecting the Exposure icon (that looks like a sun) and changing the brightness level.
2. If the picture quality is grainy, adjust the Resolution Setting. 3 megapixel (2048x1536) images are optimal for best resolution.
3. If a picture is not in focus, select Auto Focus mode in Camera Settings.
4. Check if camera lens is dirty and clean the lens with a soft, dry cloth.

Music player does not give out sound.

Confirm that the Music Player is actually running and playing a file. Make sure your have not lowered the media volume to 0.

My device has a poor GPS signal.

The GPS signal reception may be interfered by obstacles such as bridges, forests, rainy, foggy or cloudy weather, tunnels, high-rise constructions, mountains, etc. It also cannot penetrate through solid and non-transparent objects. Please avoid these objects or area when connecting to GPS satellites.

My device would not send and/or receive email.

Please try any of the steps below and then send a test email:
1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error.
2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates).
3. Try sending email using Gmail or other email account. It may be the problem of email service provider's end.
4. Turn off the device, turn it on again and try sending a test email.