Does Discover support Portable Wi-Fi Hotspot?

Yes - the Portable Wi-Fi Hotspot is standard on the Discover. You may need to upgrade your data plan to meet the AT&T minimum requirements for supporting Wi-Fi Hotspots. Devices connected to your Discover will use data from your plan. Performance may vary depending on the number of devices connected.

Does the Discover support External Micro SD Storage?

Yes - the Discover supports up to a 32GB Micro SD Card.

How do I copy or move pictures or music files between the Discover and a PC?

Go to Settings, then USB Connection Settings. Select “Media Device (MTP)”. When the Discover is in “MTP” Mode, files can be moved between the Discover’s Internal Memory or SD Card, and a connected PC using the USB cable. The Discover can also sync with your music files using Windows Media Player. A PC with Windows XP and Service Pack 3 (SP3) or later operating system is required.

How much internal memory is available for Applications and File storage?

The Discover provides up to 13GB of memory for installing applications and storing files. 

How to change from the Easy Experience to Advanced?

From the Home screen, press Apps, then Settings, then Change Experience. Select Pantech Standard Experience.

What is the battery life?

The Discover is exceptionally efficient with up to 10 hours of talk time and up to 430 hours of standby time.

Does Discover support NFC (Near Field Communication) file sharing?

Yes – “NFC” Near Field Communication is standard on the Discover. You can use “NFC” to share content with another “NFC” Enabled Device.  To enable NFC, go to Settings, then Wireless & Networks and select NFC. Android Beam (below NFC) should also be enabled now. The NFC icon will appear above the main display area now. Contents on Music, Gallery, ThinkFree, Video, and Memo may or may not be transferred to other devices through NFC.

How do I backup my contacts and settings?

You can backup your contacts and settings to a Gmail account. A Gmail Account must be set up on the Discover and the sync options must be turned on. This will back up your Contacts and Phone Settings to your Android Gmail account. To verify you have a Gmail Account enabled and synced go to Settings, then Accounts and Sync. Make sure an email address ending in “@gmail.com” is in the list. This is the Gmail account to which you may backup your contacts and settings.

Where can I access more support information?

You can find a Discover tutorial at the AT&T Learning Center. Click this link: 

What Operating Systems are supported?

Windows XP with SP3 and higher. 

Battery seems to drop really quickly. What can I do to conserver power?

Please make sure your battery be charged in full before use. Nevertheless, some features such as playing the media files, using camera or camcorder, running applications in the background, constantly syncing email and using Wi-Fi or Bluetooth, can drain the battery quickly than usual. 

Below suggetions would help conserve the power:

1. Close all applications running in the background when not in use. 
2. Close all applications before turning the display off. 
3. Try not to use certain features for continuous time (camera, camcorder, email syncing, browser, etc.)
4. Turn off Wi-Fi and Bluetooth when not in use. 
5. Turn off the connection to GPS satellites when not in use. 
6. Adjust to shorter delay time for the screen to automatically turn off.
7. Lower the display brightness.
8. Stay in the area of good signal coverage while using the device. 
9. Always charge with the Pantech authorized AC charger. 

Camera resolution seems feint or dark.

Please try any of the steps below accroding to your problem: 

1. If a photo is too dark of white, adjust the Exposure Setting by selecting the Exposure icon (that looks like a sun) and changing the brightness level.
2. If a picture quality is grainy, adjust the Resolution Setting. 3 mega pixels (2048x1536) images are optimal for best resolution. 
3. If a picture is not in focus, select Auto Focuse mode in Camera Settings. 
4. Check if camera lens is dirty and clean the lens with a soft, dry cloth. 

Compass would not work correctly.

When Compass does not work correctly, hold your device and draw a 8 for 5 times in a non-magnetic environment. Make sure to use only your wrist.

[Note] There is no setting or application to adjust the digital compass sensor. While drawing 8, it will automatically make correction.

Display backlight is too dark or bright.

You can adjust backlight brightness in Menu > Settings > Display.

Files cannot be moved or saved onto microSD card of my device.

Please try any of the steps below:

1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it on again and turn on your device. 
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices PC may not be recognized in your device.
3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device. 
4. Format microSD card before moving any files to it. Format is only enabled when microSD card is inserted in your device and unmounted.
5. If the file size to move or save onto your microSD card is too big, it takes longer time. 

My device would not power on.

In case your device would not power on, please try any of the steps below: 

1. Check if the battery is drained. Charge your battery for a few minutes then try power on again.
2. Remove any debris or residue found on device or battery terminal with a soft and dry cloth. 
3. Check if the battery is seated correctly on the device. 
4. Press the Power button for at least 2 seconds to make sure you turn off the device. 

Where can I find the software information for my device, and can I self-upgrade?

The latest software for your device is not available online. You can find your device software information in Menu > Settings > AT&T software update > Check for updates. If a new version is available for download, please update your device. 

[Note] When downloading the software, we highly recommend you to connect to Wi-Fi network instead of using 3G network in order to fasten the download speed and avoid the heavy charges for using 3G data services. 

Display backlight turns off too soon.

You can adjust backlight turn off time in Menu > Settings > Display.

Error messages appear when I plug my device into PC using USB data cable.

Please download the compatible PC Suite with your Pantech Crossover and then connect to the PC:

1. Go to www.pantechusa.com and find the compatible PC Suite for you model.
2. Download and install the PC Suite and open it on your PC. 
3. Connect your device to the PC with the USB data cable. 
4. Wait until your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification. 
5. When this is correctly intalled, your device will automatically open the Data Manager application and appear Connected. 
6. You can now make the desired changes via PC Suite. 

[Note] PC Suite for the Pantech Crossover works with Windows 2000 or XP family, Windows7 and Vista 32 bit. Your PC must have minimum 300MB of free disk space to install PC Suite. 

What is a hard reset and how can I do it?

All of Pantech devices currently do not have a hard reset feature. If your device has a problem not responding or slowing down, please try a soft reset by power cycling the device with removing and reinserting the battery. 

If you would like to erase all data on your Pantech Crossover, please do a Factory data reset. To do this, go to Settings. Tap Privacy > Factory data reset > Reset device > Erase everything. We recommend you back up your data before doing Factory data reset because it will delete your Google account information and all downloaded applications on your device including ringtones. This will, however, not erase the data saved on SIM and microSD card. 

To perform a hard reset for the Pantech Element, follow the steps in this . NOTE: This will erase all user data from the device.

Camera does not take a picture and/or videos.

Please try any of the steps below, if your camera does not work:

1. Make sure you have inserted and mounted microSD card onto your device. Camera only takes pictures with microSD card.
2. Check if camera lens is dirty and clean the lens with a soft, dry cloth first. 
3. Check if a seal is attached on the lens, please remove. 
4. Take a picture in an area of adequate light and reamin still until the shutter sound is gone to avoid taking faded picture.

External keys and/or Home button are slow to respond or not responsive at all.

If your external keys or Home button are slow to respond, it may be due to applications running in the background. Please close all applications, turn off your device, remove and reinsert the battery and turn on the device. If the failure continues after all, your device may be defective and requires a repair service. 

If an indivisual key is not functional, that key may be defective. and require a repair service. 

I am not able to download PC Suite or it would not open correctly on my PC.

In case the PC Suite is not working correctly on your PC:

1. Make sure your device is disconnected to the PC first. 
2. Uninstall the PC Suite from your PC. 
3. Go to www.pantechusa.com and find the compatible PC Suite for you model.
4. Download and re-install the PC Suite and open it on your PC. 
5. Connect your device to the PC with the USB data cable. 
6. Wait until your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification. 
7. When this is correctly intalled, your device will automatically open the Data Manager application and appear Connected. 
8. You can now make the desired changes via PC Suite. 

I cannot hear and/or be heard from the other side.

If Mute icon is pressed during the call, you cannot hear or be heard from the other side. Please deactivate the Mute function.

I was using the Android pattern lock and have forgotten the unlock pattern.

You are allowed to enter a pattern for five times and after that, you will be asked to wait for 30 seconds before you can try again. If you continuously enter the wrong pattern, your device will be permanently locked and only be unlocked with your Google account. In case you have forgotten the unlock pattern:

If you cannot recall the unlock pattern and has the Google account set up on your device, tap OK > Forgot Pattern? on the bottom of your screen. Sign in with your Google account and create a new unlock pattern. If you know your Google account address, but have forgotten the its password, please visit http://www.gmail.com on a computer. From the Gmail login page, click on the Can't access your account? and follow the prompts to have Gmail send you a password change request link to your other email address. When you have received a new login information, use that information to unlock your device following steps above.

If you cannot recall the unlock pattern and does not have the Google account set up on your device, there is no way to unlock the device. Please return your device to obtain repair or replacement service. Make sure to check with your carrier or Pantech technical support center if your device is eligible for warranty service. 

[Note] Please try not to set up a complicated unlock pattern that is easy to forget. Your device will be still locked when restarted.

Keyboard and/or keypad is not working.

Some applications do not allow keyboard/keypad inputs. Try working keys in other screen, and if the problem does not go away, restart your device after disconnecting the battery.

Music player does not give out sound.

Check if the Music Player is actually running and playing a file. Make sure your have not lowered the media volume to 0.

My device appears to be connected to a Wi-Fi network, but cannot use the internet.

Please try any of the steps below:

1. Try a different URL or web page first. 
2. Turn off Wi-Fi and try connecting to the network again. 
3. Wi-Fi connection may fail by a possible radio interference with Bluetooth signal. Turn off Blueooth and try connecting to Wi-Fi again. 
4. If you are connected to a commercial Wi-Fi hotspot, try renewing the hotspot's DHCP lease.
5. Connection with your AP (router) may not be normal. Try reset your AP (router). Turn on your AP again and wait for 1 minute before you turn on your device to re-connect to Wi-Fi.

My device does not read a microSD card installed in my device.

If your device would not read the installed micorSD card, try any of the steps below:

1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it on again and turn on your device. 
2. Ensure the microSD card is not damaged. Memory cards formatted in other devices may not be recognized in your device. 
3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device. 
4. Try formatting microSD card. Format is only enabled when microSD card is inserted in your device and unmounted. 
5. If your device is connected to PC, device cannot access microSD card for PC to read it. Disconnect your device from PC and then try again. 

My device is frozen. What can I do?

If your device is frozen, your device may be having memory conflicts/leaks, damaged system service chains or system lockups due to the Fatal Exception program error. To recover from this, try a soft reset. Please turn off your device, remove the battery, reinsert it and turn on the device to perform a soft reset. If your device is frozen and does not respond to powering off, you may have to remove the battery without ending the device.

My device is unable to pair with a Bluetooth device.

If your device supports Bluetooth, your device has been basically tested and found to comply with the FCC and NAC. However, there is no gurantee that inteference will not occur in a paticualr installation. 

In case Bluetooth connection is not functioning correctly, please try any of the steps below:

1. Make sure Bluetooth is turned on your device.
2. Check if the Bluetooth device you would like to pair is fully charged. 
3. Make sure the Bluetooth device you are trying to pair is within 33 ft (10 meters) of your device. 
4. Scan for devices first and attempt to pair when the device is found.
5. Bluetooth connection may fail by a possible radio interference with Wi-Fi signal. Turn off Wi-Fi and try pairing with Bluetooth device again. 
6. Bluetooth devices currently connected to other devices may not support pairing with your device. Turn off the connection of the other Bluetooth device first and try pairing it with your device.

My device would not access to the internet.

Check if Wi-Fi or 3G services are enabled in order to access the internet. These icons should be displayed on the top right side of your screen.

My device would not send and/or receive text messages.

If your device memory is full, it cannot send and/or receive text message. Please delete any meessages currently in your inbox and outbox to enable messaging. 

If the problem is not solved, please try any of the steps below: 

1. Check if you are in call service area.
2. Check if your device is set on Airplane mode. Undo it. 
3. Check if the SIM card is inserted correctly. 
4. Check if you have not blocked certain messages such as Advertisement or messages from Anonymous Sender in Messaging Settings. 

[Note] Text messaging is the feature provided from your carrier. You may have to add this feature to your plan and make a payment. At times, it may be disabled due to the problem on the carrier's end.

Touch screen is not responsive or responsive but not as I intended.

Please try any of the steps below if your device screen is not responsive:

1. Check if the screen lock is set up. 
2. If your device has a capacitative screen, tap it using finger tips. Touch pen does not work.
3. If the screen or finger touching the screen is wet, it can cause a failure.
4. Some applications make touch screen not responsive. 
5. Protective film on touch screen may make touch screen less responsive.
6. Your device may become slow, if you are running many applications at the same time. Pleae close all applications, go back to Home screen and try again. 
7. Turn off your device, remove and insert the battery again. Turn the device on and check if the screen is responsive.

What is a soft reset and how can I do it?

A soft reset can recover your device from possible memory conflicts/leaks, damaged system service chains or system lockups due to the Fatal Exception program error by fixing the memory structure. Please turn off your device, remove the battery, reinsert it and turn on the device to perform a soft reset. If your device is frozen and does not respond to powering off, you may have to remove the battery without ending the device. 

To perform a soft reset for the Pantech Element, follow the steps in this .

What kind of connections can I use to connect my device to a PC?

You can use a USB data cable to connect the Pantech device to your PC, or you can use Wi-Fi or Bluetooth if your PC is compatible.

Applications are force closed down at once.

Applications may come to shut down altogether at once when you are running several applications simultaneously. This happens due to the memory capability of the device and is not a defect to be repaired or exchanged with new device. 

Audio quality seems poor.

Blocking the device part, where the internal antenna is embedded, may cause poor audio quality. Try not to attach a sticker or a protective film on the top of such part. Do not grab the device covering that part or touch it with finger or metal during the call. Please see where the internal antenna is embedded on your device from the user manual.

Display does not go into landscape mode.

Make sure you permit the screen to auto-rotate in Menu > Settings > Display. 

[Note] Display does not rotate while on a call and if you are in Camera or S-Board application. 

How long should it take to charge my battery?

Full charge should be done in around 4 hours using the AC adaptor, but may take up to 5 hours if you charge with USB cable. In both cases, it will take longer than usual if you use the device while charging.

[Note] If the battery level is 10% or below, charging with AC adaptor is highly recommended.

I have downloaded an application and it does not open.

Applications may contain internal errors and do not open on your device. You can contact the developer of that application to report the errors:

1. Launch Market on your device and Search for the application name. 
2. Scroll down to Developer Info. You will be able to send email to developer or visit developer website.

My device drops calls.

Your device could drop calls, if you are outside or far from the call service area. Please check the signal strength indicator on your device screen and move to the area with good coverage. 

Blocking the device part where the internal antenna is located, such as adding an attachment on it, touching it by finger or metal during the call, grabbing the device covering that part, may also drop the call signal. Please see where the internal antenna is embedded on your device from the user manual. 

My device gets hot when in use.

If your device is in use for prolonged periods of time (e.g. talking on the device, playing music or video, browsing the web, running applications or charging the battery), it may become warmer than when in standby mode. In most cases, this condition is normal and therefore not a failure of the device.

My device has a poor GPS signal.

The GPS signal reception may be interfered by obstacles such as bridges, forests, rainy, foggy or cloudy weather, tunnels, high-rise constructions, mountains, etc. It also cannot penetrate through solid and non-transparent objects. Please avoid these objects or area when connecting to GPS satellites. 

My device has a weak Wi-Fi signal and fails to connect to a Wi-Fi network.

Make sure you are in a Wi-Fi service area and covered with strong Wi-Fi signal. The number of bars in Wi-Fi icon shows the signal strength. 

1. Try access the internet near the Wi-Fi access point (router).
2. Visit the AT&T Wi-Fi Hot Spots saved at Bookmark in the web. Find the AT&T Wi-Fi Hotspot locations near your site. 

If the problem is not solved, try any of the steps below:

1. Check if Wi-Fi connection is turned on in Menu > Settings > Wireless & network settings. 
2. Check if the password is correct. If a wrong password is configured, tap Forget network after selecting Remembered or Disabled network to remove configuration. After that, input the correct password and tap Connect again.
3. Wi-Fi connection may fail by a possible radio interference with Bluetooth signal. Turn off Bluetooth and try connecting to Wi-Fi again. 
4. The wireless network you are trying to connect may be configured for static IP addresses only. Check with the system administrator to obtain an IP address assignment. Once you have the information, go to Menu > Settings > Wireless & networks > Wi-Fi settings. Press Menu key > Advanced. Tap Use static IP and input the information. 
5. Turn power off your AP (router) and the device. Turn on your AP first and wait for 1 minute before you turn on your device to re-connect to Wi-Fi. 
6. Your AP (router) may require WPS connection. To do this, go to Settings > Wireless & networks > Wi-Fi settings > WPS connection. If you choose Button connection, press WPS button on your AP. If you choose PIN connection, enter PIN at your AP or system administrator web page. 

[Note] If too many people are connected to one Wi-Fi network, your device may fail to access Wi-Fi due to congestion.

My device loses cell signal in an area with good coverage.

The signal strength indicator on your device screen may display fewer bars at times even when you are in the area of good coverage, but this does not mean that your device is picking up less signal than other devices because all devices are differently designed to display the cell signal. 

Do not cover or damage the device part where the internal antenna is embedded. It may be obstructing the device from better reception. Please see where the internal antenna is embedded on your device from the user manual. 

My device seems slow when navigating between different widgets, screens, and applications. What can

If your device seems slow, try any of the steps below to improve the speed:

1. Adjust the Animation setting in Display settings by choosing No animations.
2. Power off your device to free memory that may be lacking by applications running in the background. 

My device would not display attachments in MMS and/or emails.

Please try any of the steps below and then send a test email: 

1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error. 
2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates). 
3. Turn off the Wi-Fi and try a test email using 3G. If Wi-Fi is already off, turn on and try it. 
4. Try sending email using Gmail or other email account. It may be the problem of email service provider's end. 
5. Turn off the device, turn it on again and try sending a test email.

My device would not make and/or receive calls.

Make sure you are in the area with good cell signal. To ensure it, see the signal strength indicator on the top right of your device screen. 

If the bar is full, then please try any of the steps below:

1. Check if your device is set on Airplane mode. Undo it. 
2. Check if the SIM card is inserted correctly. 
3. After pressing the device number, make sure to press the dial icon.
4. Make sure not to block the device part where the internal antenna is located. Please see where the internal antenna is embedded on your device from the user manual. 

My device would not open or display a certain website.

If the website size is too big or requires certain technical specifications, it may not be viewable in your device.

[Note] The Pantech Crossover does not support Adobe Flash Player and thus, websites built on flash player are not displayed.

My device would not send and/or receive email.

Please try any of the steps below and then send a test email: 

1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error. 
2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates). 
3. Turn off the Wi-Fi and try a test email using 3G. If Wi-Fi is already off, turn on and try it. 
4. Try sending email using Gmail or other email account. It may be the problem of email service provider's end. 
5. Turn off the device, turn it on again and try sending a test email.

Pictures stored on my microSD card are not viewable in Gallery.

To display pictures stored on your microSD card using Gallery, make sure your device is not mounted as a USB storage device. (On the Pantech Crossover, turn off USB storage by tapping the Notification bar on top of your screen.) When connected to a PC and PC is reading memory, your device cannot access microSD card.

What is a SIM card?

SIM card is the Subscriber Identity Module card that you receive with your device service subscription. It contains your registration information and PIN code. It should be kept secure.